Velocity Onsite Hiring Event (Holland, OH) Remote Call Center Tier 1 Agents
Velocity Onsite Hiring Event (Holland, OH) Remote Call Center Tier 1 Agents
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-06-2025
Job Description
Velocity On-site Hiring Event Apply & interview on the spot!
When:June 16th & 17th
Time:10am 6pm EST
Where:6936 Spring Valley Drive Holland OH 43528
Join us for Velocitys On-site Hiring Event June 16th & 17th Apply & Interview on the spot!
We are looking to fill several remote Call Center Tier 1 Agent positions. These are full-time opportunities with excellent compensation and benefits. Must be able to train onsite for 4 weeks. Followingsuccessful completion of training this role can be worked remotely.
Multiple shifts are available. All Shifts are Eastern Standard Time.
330p-12a off Su M
1130a-8p off Su W
330p-12a off W Su
9a-530p off F Sa
1030a-7p off Su Th
3p-1130p off Su M
330p-12a off Su M
330p-12a off F Sa
10a-63p off Su W
9a-530p off Su W
330p-12a off Su Tu
330p-12a off Su M
330p-12a off F Sa
1p-930p off Su Th
12p-830p off W Sa
330p-12a off Tu Sa
330p-12a off Su W
8a-330p off Su Tu
330p-12a off Su W
9a-530p off Su W
Training
- This role requires 4 weeks of onsite training at our Holland OH office location starting July 7th to August 1st. Following successful completion of training this role can be worked remotely.
- Training is scheduled during the day Monday-Friday from the hours of 9am to 5pm. After you successfully complete training you can work remotely. During your training youll get hands-on experience troubleshooting and running diagnostics to fix a wide variety of customer issues.
Computer System Requirements to Work from Home
- Must have a Windows-based laptop or desktop (at least 2019 or newer) with at least 6 GB of memory Windows 10 or 11 stable internet connection and a USB Headset. No MacBook Apple Products ThinkPad or Chromebooks. At home system validation is required for employment.
- Speed Test MUST be minimum 10Mbp Download 5Mbp Upload
Work From Home Deliverables & Requirements
These are required before you begin your first initial work from home session. Once you have all the necessary downloads please connect to the VPN and open up VDI. Pictures need to be sent toare the following:
logged into
- Call Center Main Page
Job Monitor up
off (You wont be able to connect to VPN if its on)
connected
open with WAGIPFinder and Timbuktu running
AppRunning. Do NOT use the browser version.
Photo Account Signed into
Cord plugged into the equipment
Test
plugged into equipment.
Background Check and Drug Screen Requirements:
Must be able to pass criminal background check and drug screen.
Item(s) to bring with you to the Onsite Hiring Event:
Resume
Primary Duties and Responsibilities:
- Answer inbound customer calls in a prompt and professional manner.
- Analyze problems with customer equipment in a very rapid manner.
- Analyze tickets and follow protocol to determine next steps including immediate outreach and/or escalation.
- Correctly escalate tickets to appropriate team(s) to resolve issue.
- Create or update tickets for every interaction received ensuring that tickets are updated properly with proper notes throughout the interaction.
- Analyze problems with customer equipment in a very rapid manner.
- Correctly escalate tickets to appropriate team(s) to resolve issues.
- Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.
- Ensure configurations are tested and working.
- Perform other duties as assigned.
Skills and Abilities:
- Provide excellent communication.
- Remain calm and composed in challenging situations.
- Provide outstanding customer service with a focus on empathy compassion and service orientation.
- Take appropriate actions with little to no supervision.
- Have a passion for providing solutions to customers.
- Consider yourself well organized.
- Have excellent telephone etiquette and communication skills.
- Have experience with Microsoft Office software.
- Detail oriented with the ability to follow ticket protocol.
- Can multitask.
Qualifications Experience and Education:
- Call center experience a plus.
- High school diploma or GED required.
- Have a passion for providing solutions to customers.
- Consider yourself well organized.
- Have excellent telephone etiquette and communication skills.
- Have experience with Microsoft Office software.
- Are able to multitask.
Why youll love working at Velocity
We are an energetic bunch eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. Were excited about what we do why we do it and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members customers and communities.
Our Values Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Lets go!
Our Benefits
- Medical Dental Vision
- PTO & Paid Holidays
- Paid Parental Leave
- 401K with Employer Match
- Company provided Life Insurance Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocitys customer-obsessed approach combined with its customized voice and data network solutions and support services enhances how multi-location enterprises communicate and do business. Thats why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees 13 redundant data centers 450 carrier agreements and 5500 certified technicians throughout the U.S. Velocity is an unstoppable force. To learn more please visithttps:// is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Velocity is an active participant with E-Verify.
Required Experience:
Unclear Seniority
Employment Type
Temp
Key Skills
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