Talent Acquisition Specialist I

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation we have established ourselves as a trusted partner in the industry.

We are seeking a motivated and detail-oriented Talent Acquisition Specialist I who is fluent in both Spanish and English to join our growing Talent team. This entry-level role is ideal for someone passionate about recruitment and eager to support the full cycle hiring process. You will play a key role in identifying attracting and onboarding top talent while ensuring a positive candidate experience across diverse communities.

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief pre-employment test.

Key Responsibilities

• Assist in the full-cycle recruitment process including job postings resume screening interview scheduling and candidate communication.
• Conduct initial phone screens and coordinate interviews with hiring managers.
• Maintain and update applicant tracking systems (ATS) and recruitment databases.
• Support bilingual recruitment efforts by sourcing and communicating with Spanish-speaking candidates.
• Collaborate with hiring teams to understand staffing needs and job requirements.
• Ensure a positive candidate experience through timely and professional communication.
• Participate in job fairs community outreach and other talent acquisition events.
• Assist with onboarding processes and new hire documentation.
• Maintain compliance with employment laws and company policies.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older
• Experience in recruitment HR or a related field.
• Fluency in Spanish and English(written and verbal) is required.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with applicant tracking systems (ATS) is a plus.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• High level of professionalism confidentiality and attention to detail.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

At MCI compensation for both hourly and salaried employees is determined by a variety of factors including but not limited to the job location a candidates education training experience expected quality and quantity of work required travel (if applicable) and external market considerations. Internal value analysis including seniority merit systems and pay alignment also contributes to fair and equitable pay decisions.

Compensation includes hourly wages or annual salaries as part of MCIs comprehensive total rewards package. Employees may also be eligible for additional incentives such as performance-based bonuses program-specific awards and recognition for exceptional work.

MCI offers a robust benefits package that includes health insurance life and disability coverage paid holidays and paid time off. Salary and benefits offerings may vary by geography and MCI subsidiary ensuring compliance with local regulations and alignment with market norms.

MCI is committed to pay equity and does not use salary history as a factor in determining compensation. Additionally MCI ensures compliance with all applicable regulatory minimum wage rates exempt salary thresholds and local labor standards in every location.

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed please contact Human Resources.

At MCI and its subsidiaries we embrace differences and believe diversity is a benefit to our employees our company our customers and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these adhere to these principles in all aspects of employment including recruitment hiring training compensation promotionbenefits social and recreational programs anddiscipline. In addition it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing staff augmentation contact center customer services and IT Services needs by providing general and specialized hosting software staff and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times respectively. MCI has ten business process outsourcing service delivery facilities in Georgia Florida Texas New Mexico California Kansas Nova Scotia South Africa and the Philippines.

Driving modernization through digitalization MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows acquires and operates companies that have synergistic products and services portfolios including but not limited to Automated Contact Center Solutions (ACCS) customer contact management IT Services (IT Schedule 70) and Temporary and Administrative Professional Staffing (TAPS Schedule 736) Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application Software Development Managed Services and Technology Services to mid-market Federal & enterprise partners. MCI now employs 10000 talented individuals with 150 diverse North American client partners across the following MCI brands: MCI BPO MCI BPOaaS MarketForce GravisApps Gravis Marketing MarchEast Mass Markets MCI Federal Services (MFS) OnBrand24 The Sydney Call Center Valor Intelligent Processing (VIP) BYC AquaEastWest BPO TeleTechnology and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an all-inclusive list of the duties responsibilities skills and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate employment at any time for any reason.