Director of Infrastructure Services - Hybrid
Director of Infrastructure Services - Hybrid
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Job Description
This role oversees the full infrastructure portfolio including the design development implementation support and lifecycle management of infrastructure technologies. The Director also leads the team responsible for the technology support call center ensuring exceptional service for desktop and mobile hardware and software support across the organization.
A champion of IT Service Management principles the Director drives operational efficiency cost optimization enhanced user satisfaction and stronger alignment between IT services and business objectives.
The Director brings strong leadership a collaborative mindset and the ability to work cross-functionally to meet the evolving needs of business units. They are accountable for upholding high standards of quality maintaining strict adherence to cybersecurity policies and best practices and guiding the strategic direction of the companys infrastructure architecture.
Success in this role requires a demonstrated ability to consistently deliver on commitments foster strong business relationships and attract develop and retain top-tier talent. This leader must be adept at managing projects and services within scope on time and within budget.
This position reports to the AVP of Infrastructure and Cybersecurity.
Serve as a trusted advisor to IT senior leadership and business partners providing guidance and insight on infrastructure strategies and solutions.
Cultivate and maintain strong strategic relationships with senior stakeholders acting as their primary point of contact for infrastructure-related matters and facilitating access to subject matter experts as needed.
Stay current with evolving business priorities and industry trends helping internal partners shape technology strategies and define service level agreements.
Develop and execute strategic infrastructure plans that align with organizational goals future growth and innovation priorities.
Define and lead the vision and roadmap for infrastructure architecture and services overseeing strategic and operational planning efforts to drive continuous improvement and value delivery.
Collaborate cross-functionally to ensure infrastructure initiatives align with broader business objectives and deliver measurable impact.
Oversee the secure efficient and continuous operation of corporate computing systems and network infrastructure.
Drive the development and delivery of high-performing support services that address the needs of all internal stakeholders including end-user devices applications and network services.
Ensure the creation and ongoing maintenance of comprehensive documentation including user guides system manuals asset management records service level agreements and logs of system modifications and upgrades.
Set the strategic direction for cloud infrastructure providing thought leadership and ensuring architectural alignment with performance cost security and compliance requirements.
Ensure the integrity consistency and accessibility of data for both regulatory compliance and business intelligence purposes.
Manage relationships with third-party vendors and partners ensuring alignment with organizational standards timelines budgets and contractual obligations.
Define departmental goals and key performance indicators (KPIs) to measure success across IT infrastructure functions and drive continuous service improvement.
Communicate project and service delivery expectations clearly to internal teams and external partners and regularly assess team performance against established objectives.
Lead and inspire a high-performing infrastructure team by managing productivity morale professional development coaching resource allocation and talent acquisition and retention.
Provide regular updates to the AVP and executive leadership on the status of infrastructure initiatives strategic objectives innovation efforts and performance against key goals.
Requirements:
Bachelors degree and minimum of 10 years of progressive experience in infrastructure management production support project delivery SaaS/cloud platforms networking systems administration voice/data communications and disaster recovery within a mid-sized IT organization (30 FTE) or larger.
Demonstrated success as a senior IT and business leader.
Proven experience delivering a broad range of infrastructure solutions from implementation to lifecycle management.
Industry experience in insurance or financial services is strongly preferred.
Exceptional analytical and business analysis skills with a demonstrated ability to translate strategic business objectives into actionable technical requirements and execution plans.
Deep current knowledge of infrastructure technologies delivery methodologies documentation standards service delivery models and project management practices.
Skilled in designing optimizing and automating business processes through technology integration and infrastructure solutions.
Well-versed in security best practices with hands-on experience implementing effective controls to protect organizational assets.
Demonstrated success in developing and executing risk mitigation strategies that ensure the confidentiality integrity and availability of critical information systems.
Strategic thinker with the ability to communicate and drive infrastructure vision across the organization; effectively influences stakeholders at all levels including senior leadership.
Strong pragmatic leadership skillsable to balance long-term vision with operational execution. Leads by example inspires trust and drives accountability.
Highly organized and results-driven with strong planning prioritization decision-making and time management abilities. Consistently delivers under pressure and meets deadlines.
Natural relationship buildercollaborative creative persuasive and dependable with a high degree of integrity and ethical standards.
Exceptional communication skills with the ability to engage and influence diverse audiences through written verbal and presentation formats including executive-level stakeholders.
Empathetic leader with the emotional intelligence to adapt communication and leadership style to meet the needs of both business and technical audiences.
Proven track record in attracting developing and retaining high-performing talent and building strong collaborative teams.
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Required Experience:
Director
Employment Type
Full-Time
