Lead Phlebotomist - Pathology - (Cypress)

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication and customer service skills assisting in their development of such skills.

• Orients guides and mentors team members students and support staff to help build confidence and competency in skills knowledge and abilities. Assists in interviewing and hiring of new staff.

• Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections/procedures as directed and according to competency and standard operating policies/procedures.

• Performs a variety of Laboratory Information System functions. Uses the patient information system to thoroughly and accurately register patients and/or order tests per the requisition as needed. Files requisitions reports and other pathology materials appropriately.

• Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as liaison between team members management and physicians resolving routine matters.

• Monitors and adjusts activities to ensure optimum patient throughput and patient experience. Conducts leader rounding to ensure patient satisfaction goals are met.

• Performs interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes organizes orders labels and transports specimens for laboratory testing.

• Recognizes and initiates action to resolve requisition and specimen labeling discrepancies. Recognizes problems investigates the root cause takes remedial action and notifies management for follow-up.

• Provides feedback to management on team member performance and conduct. Ensures team members follow AIDET protocols.

• Develops evaluates and documents policies processes and procedures.

• Maintains a safe environment within the Laboratory following all policies and procedures for safety hazardous materials security and emergency preparedness. Assists with implementation and education of departmental based safety initiatives standards of practice and protocols.

• Self-motivated to independently manage time effectively and prioritize daily tasks. Provides leadership to staff on efficient utilization of time according to budgetary guidelines. Reviews team members timecards for accuracy and management approval.

• Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

• Generates and communicates new ideas and suggestions that will improve quality or service.

• Seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)

• Course in phlebotomy/venipuncture preferred

• Five years of related experience required which must include data entry and specimen handling

• Neonatal/pediatric phlebotomy experience

• Previous experience leading a team preferred

• N/A

• PBT(ASCP) - Phlebotomy Technician (ASCP) AND
• CPT - Phlebotomy Technician Certification -- by Board of Certification (ACA) (AMT) (NCCT)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going evaluations consisting of one or more of the following: skills competency assessments and/or performance reviews

• Demonstrates a working knowledge of specimen requirements for testing such as serum plasma or whole blood tissue and body fluids

• Demonstrates knowledge of different specimen collection containers and media

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients visitors physicians and co-workers

• Strong organizational skills to handle a heavy workload and maintain accuracy

• Possesses basic computer knowledge; operates multiple computer systems to include Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents

• Independently adapts to multiple ongoing priorities including organizing work flow

• Demonstrates independent judgment and discretion to recognize problems identify causes and take corrective action

• Strong training leadership and mentoring skills

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leading-edge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.