Head of Change Delivery

Head of Change Delivery

Contract: 12 months Fixed Term Contract

London: circa 140000

This is a high-impact time-sensitive leadership role at the heart of CIOs Customer & Marketing transformation. As Head of Change Delivery you will be instrumental in translating strategic ambition into value-driven change across Digital Data and MarTech portfolios.

Youll lead a portfolio worth over 50M overseeing strategic change execution delivery governance and stakeholder alignment to accelerate customer-centric transformation and workforce effectiveness.

A Bit About the Role:

Operating at the intersection of technology business strategy and customer experience this role drives the planning execution and governance of end-to-end change across the CIO Customer & Marketing portfolio. It leads a multidisciplinary team of up to 50 FTEs fostering collaboration across senior leadership markets and suppliers. With oversight of a complex budget spanning both Run and Change initiatives the role ensures delivery is consistently aligned with time cost and quality expectations. Additionally it plays a pivotal role in shaping the future of change capability by cultivating a resilient and agile workforce that evolves in step with dynamic business needs.

• Shape and execute the CIO C&M change strategy ensuring alignment with wider enterprise objectives while fostering a customer-focused culture that drives innovation collaboration and constructive challenge
• Drive delivery across a 50m portfolio ensuring value delivery pace and adherence to governance frameworks with rigorous oversight of programme progress risks and financials within a /-5% tolerance
• Lead stakeholder engagement and communication partnering with business sponsors markets suppliers and transformation partners while also delivering a robust communication plan to maintain high team engagement
• Build delivery capability and culture across agile project and PMO disciplines in collaboration with practice leads and the wider C&M CIO team ensuring all efforts are focused on delivering meaningful customer outcomes
• Ensure strong governance and operational control overseeing all CIO controls across engineering change and suppliers in line with Avivas framework while developing effective supplier relationships and partnering with HR to support team development and talent growth

Skills and experience were looking for:

• Proven leadership of large-scale change portfolios (10m) ideally in a regulated environment
• Deep expertise in strategic delivery stakeholder management and risk governance
• Strong commercial acumen and supplier management experience in a tech-enabled transformation context
• Ability to connect technology change to the end-to-end customer journey and business value
• Experience building and managing high-performing agile teams with a continuous improvement mindset

What youll get for this role:

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• London salary circle 140000 (depending on location skills experience and qualifications)
• Bonus opportunity 25% of annual salary Actual amount depends on your performance and Avivas.
• Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.
• 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
• Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you including sustainability options such as cycle to work
• Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.

Wed love it if you could submit your application online. If you require an alternative method of applying please give Harjot Kaur a call onor send an email to