Technical Support Engineer - Fresher
Technical Support Engineer - Fresher
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Job Description
Job Role: Technical Support Engineer
Location: Khopat Thane Maharashtra 400601
Reporting To: General Manager
About Us:
Founded in 2009 Vision Mechatronics is an innovative Indian enterprise specializing in robotics renewable energy and lithium-ion energy storage solutions. Our groundbreaking products including the "Worlds Smartest Lithium Battery" are revolutionizing energy systems across residential industrial commercial and electric vehicle markets.
We are seeking a customer-centric professional to deliver top-tier service manage inquiries and enhance overall customer experience.
Key Responsibilities:
- - Customer Engagement: Serve as the main point of contact for customers ensuring outstanding service delivery.
- - Inquiry and Issue Management: Address customer inquiries handle complaints and escalate issues when necessary.
- - Product Expertise: Keep abreast of our products services and industry trends to provide accurate information.
- - Customer Experience Enhancement: Suggest and implement improvements to enhance customer satisfaction.
- - Technical Assistance: Support customers with product setup troubleshooting order processing and returns.
- - Data Management: Maintain precise and up-to-date customer information in our database.
- - Post-Sale Follow-Up: Reach out to customers after purchases to gauge satisfaction and gather feedback.
- - Reporting: Create reports on customer satisfaction levels and ongoing improvement initiatives.
- - Training & Development: Assist in training new customer service team members if required.
- - Team Collaboration: Actively participate in team meetings and contribute to continuous improvement efforts.
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication problem-solving and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
What We Offer:
- - Comprehensive training programs and mentorship from experienced professionals
- - Opportunities for career advancement and skill enhancement
- - A collaborative innovative work environment
- - Exposure to advanced technologies and industry standards
If youre eager to start your career in electrical and electronics engineering and grow with a forward-thinking organization we want to hear from you!
To apply send your resume to or visit our careers page for more information.
Join Vision Mechatronics and be part of shaping the future of automation and electronics!
Job Types: Full-time Permanent
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Requirements
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication problem-solving and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
Benefits
Benefits:
- Health insurance
- Performance Bonus
- Telephone Reimbursement
Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred Experience: Experience in customer service or a related field. Skills: Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications Industry Experience: Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language Skills: Bilingual abilities are a plus.
Employment Type
Full Time
