Patient Customer Service Representative- Full Time-Day
Patient Customer Service Representative- Full Time-Day
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Position at Vassar Brothers Medical Center
Summary:
Patient Customer Service Representative/Aide is responsible for providing exceptional customer service for all patients while facilitating patient flow. Acts as a liaison between insurance specialist schedulers clinicians and patients. Assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities:
Responsibilities:
as the initial point of contact for all patients greeting and answering phones in a timely and professional manner prioritizing and directing calls appropriately.
patient registration and scheduling for all patients.
3. Collaborates with schedulers insurance specialists and clinical staff to optimize scheduling and maximize patient volumes. Updates schedules to reflect patient arrival cancel or no-show.
insurance information and communicates with insurance specialist to ensure proper billing and authorization.
5. Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team member.
6. Creates and maintains patient charts including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.
7. Processes medical records requests identified by Health information management third party payers attorneys patients caregivers or vendors.
8. Maintains and replenishes department supplies to ensure a smooth-running department.
9. Ensure optimal patient experience for their visit with set-up and cleaned treatment rooms/gym. Assist physical/occupational therapists/speech language pathologists and assistants as instructed.
equipment adhering to infection control guidelines communicates with supervisor about equipment repairs/inspections and safely assists patients as needed on/off equipment.
to travel between outpatient sites as assigned based on coverage needs
as back-up to other administrative functions as needed.
13. Performs other duties as assigned.
Other Information:
Required Skills:Excellent customer service skills pleasant professional and articulate phone voice. Ability to multi-task .Computer literacy efficient and accurate data-entry and reporting
Skills Desired: Minimum of one year of healthcare office experience and/or experience assisting therapy clinicians with treatment sessions preferred.
Experience with medical terminology medical coding billing procedures medical records Experience working with patient and/or people interactions within community
Highschool diploma
Please note this position is located at 21 Reade Place Poughkeepsie with occasional travel to Fishkill medical Mall location in Fishkill.
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Vassar Brothers Medical Center
Org Unit: 1892
Department: Rehab Services Admin
Exempt: No
Salary Range: $16.50 - $30.44 Hourly
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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