Business Analyst â Cloud Telephony - CCaaS
Business Analyst â Cloud Telephony - CCaaS
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Job Description
Business Analyst Cloud Telephony - CCaaS
Location: Plano TX (Hybrid role - 2 days in office - highly desired)
Employment:Full Time
Are you a Business Analyst with a passion for working with Agile/Scrum teams and the business In this role you will translate technical requirements into functional requirements and be the liaison between the business and technical teams for the deployment of a NICE CXone Geneys Cloud or Amazon Connect implementation. You will ensure that requirements and design are described clearly and dont leave room for ambiguity. As a Business Analyst at Navixus you will work closely with the Client Scrum Master participate in daily standup meetings or fill-in as needed. You will work closely with Product owners from one or more Scrum teams to help with decisioning development priorities and configurations of the business needs as well as assist in testing and validation to ensure products are delivered to requirements. You will work closely with the technical team members as well and advocate for stakeholders all the while building trust with the Client.
Qualifications for success:
- 5 or more years of experience working as a Business Analyst in a technical environment
- Knowledge/exposure ofCCaaS (Contact Center as a Service)and IVR (Interactive Voice Response)
- NICE CXone experience Amazon Connect and/or Genesys Cloud experience
- Experience working with Product owners
- Experience working in an Agile environment
- Experience in performing testing/ validations of IVR call flows and system configurations
- Contact Center cloud telephonydesign and/or implementationexperience
- Amazon Connect experience is a plus
Why youll love it here:
Applicants can expect to make between $100000 to $140000upon hire. Pay within this range will vary based upon experience skills certifications education among other factors as required in the job description.
Tech Mahindra also offers benefits like medical vision dental life disability insurance and paid time off (including holidays parental leave and sick leave as required by law).
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
Required Experience:
Manager
Employment Type
Full-Time
