Dispatch Analyst

• Review status of kiosks and dispatch armored carrier support as required. Daily monitoring of kiosk inventories of cards paper and cash. Work with a sense of urgency to ensure uninterrupted operations.
• Focused attention and follow up to armored carrier escalations to achieve cash pick up completion. Works with the third-party armored carrier contacts internal Service Account Managers internal dispatch team and Operations leadership to create solutions when required.
• Update and audit internal systems with site changes kiosk changes dispatch details and status updates.
• Ensure dispatch efficiency through ongoing reviews with the Armored Services Manager and Sr. Kiosk Operations manager. Determine kiosk needs for on schedule/on demand services.
• Monitor schedules and frequencies submit changes prior to the first of each month as required to continuously remain efficient.
• Assist with processing monthly invoices for payments and disputed charges.
• Verify that kiosks are prepared for the cash volume of upcoming events holidays and anticipated seasonal or weekend sales velocity.
• Work with the Sr. Kiosk Operations Manager as needed to complete new installs with armored carriers.
• Develop relationships with third party vendors and contribute to weekly performance meetings.
• Assist with coordination of meetups of armored carrier and technical support when needed.
• Assist with armored carrier projects kiosk onboarding and exits with carriers.
• Understand cash processing steps after armored carrier has swept cash and support Finance investigations as required for reconciliations.

• Minimum 2 years experience with data logistics service scheduling or project coordination
• Organizational skills with strong attention to detail
• Strong analytical and problem-solving skills
• Manage multiple and shifting priorities
• Ability to communicate effectively with all levels within the organization
• Excellent communication (both verbal and written) skills a solid foundation in business application development and a can do attitude
• Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word MS-Excel- MS-PowerPoint

• Ability to handle and be trusted with confidential and/or sensitive information
• Ability to interact effectively with all levels in the company
• Ability to work in a fast-paced environment and quickly handle changes when required
• Ability to be flexible and to handle multiple projects in an organized timely manner
• Ability to solve problems work under pressure and to effectively manage stress
• Ability to take direction and execute on assignments by working independently
• Ability travel with limited overnights (infrequent)

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Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.

As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.