Senior Customer Success Engineer
Senior Customer Success Engineer
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Job Description
Job Summary
Were looking for a highly technical Customer Success Engineer to join our Customer Success team. The Customer Success Engineer plays a crucial role in implementing and integrating Traceable by Harness AppSec solutions and use cases.
You will represent our AppSec suite of products to deliver expert-level troubleshooting and ensure fast effective resolution of customer issues. Youll provide strategic technical guidance and share best practices to help customers optimize their usage and realize maximum value of our platform. Additionally youll offer thoughtful data-driven recommendations for product enhancements and collaborate closely with product and development teams to bring them to life.
You are a hand-on technologist with experience in DevOps App Security or Cloud security with deep expertise in Kubernetes and systems architecture.
About The Role
- Deliver happiness to our users - handle and resolve Tier 1-3 product support issues and/or solution implementation and delivery activities with minimum involvement from developers.
- Serve as the primary technical point of contact for a portfolio of key customers building strong relationships and ensuring a deep understanding of their business needs and technical requirements.
- Help our users with onboarding third party integrations license management and feature requests.
- Team up with the technical account managers (CSM) to onboard and support our customers.
- Act as the subject matter expert in our modules to guide customers on platform configuration integration and custom solutions throughout their journey.
- Provide systems engineering and support expertise for our on-premises platform running on Kubernetes.
- Advocate customer needs/issues cross-functionally.
- Assist customers in integrating application security into their Security and DevOps workflows.
- Create and maintain technical documentation including implementation and best practice guides.
- Collaborate with Product and Engineering teams to enhance the user experience of the platform.
About You
- 5 years of experience as a developer technical architect consulting technical account manager or customer success engineer.
- Strong experience in AppSec performance optimization and cloud technologies (AWS GCP Azure).
- Hands-on experience with Kubernetes and its ecosystem.
- Familiar with private cloud and app/containerization platforms (OpenShift Rancher PCF etc.).
- Experience and understanding of DevOps principles and practices including CI/CD pipelines automation and infrastructure-as-code.
- Ability to quickly learn new emerging technologies methodologies and solutions in the cloud DevOps and security space.
- Excellent customer-facing skills problem-solving and analytical skills with the ability to quickly diagnose and resolve technical issues.
- Detail-oriented and highly organized with the ability to manage multiple priorities and deadlines simultaneously.
- Comfortable working in a fast-paced dynamic environment.
- Bachelors degree in Computer Science or related field preferred.
Location
This is a remote role based out of Dallas TX; Chicago IL; Boston MA; Atlanta GA; or New York NY offices.
The anticipated base salary range for this position is $160000 - $180000 annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component which is based on performance plus equity and benefits. More details about our company benefits can be found at the following link: valid authorization to work in the U.S. is required
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business TimesFastest-Growing Private Companies in the Bay Area
- Forbes - 2024 Americas Best Startup Employers
- SF Business Times - 2024 Fastest Growing Private Companies Awards
- Fast Co -Best Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.
Required Experience:
Senior IC
Employment Type
Full-Time
