Application Coordinator

Job Description: The Application Coordinator is responsible for supporting The College of Global Studies Advising and Student Engagement Team (ASE) through applicant administration. They will primarily assist in the admissions and application process provide administrative and operations support for the ASE and respond to applicant queries as necessary to ensure a quality student experience throughout the study abroad application and acceptance process.

This position will manage the application process and administrative deadlines for students throughout the application process including transmission of applicant materials to host institutions for the full Arcadia Abroad program portfolio.

Location: Glenside

Responsibilities:

Application Outreach Coordination and Processing (30%)

• Accurately process and log over 10000 electronic and paper application submissions for over 3000 students. This includes but is not limited to: uploading and organizing electronic application pieces uploading rosters of approved students and liaising with students and home institutions for official transcripts.
  
• Maintain applicant records and accurately make any record changes such as diverts defers withdrawals and backup applications.
  
• Resolve general application queries as well as technical and document submission questions from students who are submitting an application with TCGS. This includes but is not limited to student Arcadia Application Portal issues and online application submission questions and program-specific questions.
• Respond to inquiries submitted through the general ASE email accounts (AUAbroad EducationAbroad & additional general accounts).

Application Transmission (45%)

• Support the Advising and Student Engagement Team in transmitting overseas partner applications/documents and ensuring successful receipt of transmissions.
  
• Monitor a dashboard and proactively manage applicant transmissions meeting expected timeframes for turnaround
  
• Maintain updates to program transmission information and guidelines
  
• Communicate internally to appropriate staff any partner communication regarding follow up on applicant materials

Systems Management (10%)

• Work daily with the CRM (Salesforce) and other systems to maintain and update systems functions and to enter critical indicators and data into the system.
  
• Manage systems data including the timely verification of data from Flight Forms and Passport Forms as well as inputting official transcript GPAs.
• Serve as a backup and support on general systems processes

Communications Maintenance and Support (5%)

• Support management and maintenance of the general applicant inbox.
  
• Participate in team-wide call/text campaigns and other initiatives related to applicant follow up.
  
• Support ASE in resource development and maintenance including but not limited to: arrival guides syllabi management course finder updates and orientation materials
  
• Once students have been accepted work with team members in ASE to ensure that host institution post-admission instructions are consistent and updated.
  
• Administrative Support of Advising and Student Engagement Leadership (10%)
  
• Support ASE leadership by coordinating projects; meeting agendas; drafting meeting minutes; responding to calls.
  
• Manage and implement the administrative aspects of the ASE advising cycle which includes recruitment admissions planning and enrollment.
• Serve as a lead in initiating administrative calendars and timelines to execute cyclical ASE priorities.

Marginal Functions

• Provide support to administrative positions within The College of Global Studies helping to ensure daily tasks and responsibilities are covered.
  
• Support The College of Global Studies in other duties as assigned.

Qualifications:

Required Knowledge Skills and Abilities:

• Excellent organizational and communication skills
  
• Demonstrated strong attention to detail
  
• Ability to multitask and work in a fast-paced team environment
  
• Ability to work for extended periods in front of a computer screen
  
• Familiarity with information management systems or a willingness to learn
• Ability to work with a variety of constituents virtually including students advisors staff and faculty in the United States and abroad

Minimum Qualifications:

• One year administrative experience in a professional setting
  
• International experience and/or an interest in the field of international education preferred
  
• Bachelors degree or a sufficient combination of education and professional experience required

Notes: Occasional work outside of US business hours to ensure application submissions are made by international partner deadlines may be required (appropriate advance notice will be given)

Application Instructions:

• Applications must be submitted online through Arcadias Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once weve established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad and the Princeton Review has ranked Arcadia among the Best in the Northeast for 10 consecutive years. Housed in the College of Health Sciences the Universitys Physical Therapy program is ranked as the best in the Philadelphia region (and #2 in PA) by U.S. News & World Report which also cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadias quality academic programs unique approach to a liberal arts education and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at .

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity national origin ancestry race color religion creed sex gender marital status affectional or sexual orientation age gender identity military or military veteran status disability family medical or genetic information or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare generous tuition benefits for employees and their families retirement benefits health and wellness programs and resources and much more.

Position Code: AC982G