Guest Service Agent
Guest Service Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ideal candidate will thrive in a fast-paced environment demonstrating a passion for customer service and a commitment to excellence. Your ability to multitask and manage a variety of responsibilities while maintaining a friendly demeanor will contribute to our team-oriented culture. Alongside daily front desk duties you will engage with guests to understand their needs and preferences thereby enhancing their experience. Whether assisting with reservations providing information about local attractions or managing guest complaints your proactive approach will help us achieve our mission of outstanding service. If you are looking for a rewarding career in hospitality and hospitality management this is the perfect opportunity to bring your talents to our esteemed company and help us create memorable experiences for our guests.
Responsibilities
- Greet and check-in guests upon arrival ensuring a smooth and welcoming process.
- Handle all guest inquiries and requests in a timely and professional manner.
- Manage reservations cancellations and modifications utilizing our booking system effectively.
- Provide guests with information about hotel amenities services and local attractions.
- Resolve guest complaints and issues with empathy and efficiency ensuring complete satisfaction.
- Collaborate with housekeeping and maintenance teams to coordinate room availability and address guest needs.
- Maintain accurate records of guest information preferences and feedback to enhance future stays.
Requirements
- High school diploma or equivalent; additional hospitality certifications are a plus.
- Proven experience as a guest service agent or similar role in the hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to multitask and manage time effectively in a busy environment.
- Proficiency in computer systems and hotel management software.
- A friendly approachable demeanor with a genuine passion for customer service.
Employment Type
Full Time
