Quality Specialist - Service Desk

TASQ Staffing Solutions

Posted on : 31-05-2025

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1 Vacancy

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Job Location

Angeles - Philippines

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 31-05-2025

Job Description

Qualifications:

Conduct process audits deploy designed processes analyze and report performance on quality.
Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
Provide feedback to the agents based on the findings of the monitoring

Work Setup: Clark (Onsite)

Requirements:

Quality Specialist for a Service Desk account.
Ability/having experience on reporting including on tools like Avaya/Cisco
Willingness to work on multiple projects and also periodically set and achieve stretch goals.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

TASQ Staffing Solutions

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