Customer Service Executive – Early Careers Opportunity

Join a Fintech Thats Changing the Game

Tired of reading job ads that all sound the same Heres something different.

At Selina were building a next-generation lender thats unlocking the 2 trillion trapped in UK home equity. And were not looking for just anyone. We want people who care about customers take ownership of their work and want to help drive meaningful change.

This isnt a script-based high-volume call centre role. Youll be empowered to make a real impact with time to understand customers solve problems and grow your career in a high-performing values-led team.

About Selina Finance

We believe homeowners shouldnt be locked out of using the wealth theyve built. Our home equity loan product is designed to be as flexible as a current account as affordable as a mortgage and as easy to apply for as a consumer loan.

With Series B funding secured and rapid growth ahead were scaling our Manchester operationsand thats where you come in.

We have quite a few things to be proud of:

Voted top 30 of Tempos 100 best start-ups to work for 2023

We have 19 different nationalities across our London Manchester offices

Series B funded by leading VC funds

Disability Confident Committed employer
BCorp Certified

Rated highly in our employee survey on:

Workplace Culture

Work Life/Balance

Employee Recognition

What Youll Be Doing

Take Ownership

• Handle inbound customer queries via phone email and SMS with empathy and clarity.

• Manage and resolve customer servicing requests using our internal tools and systems.

• Log and track queries to ensure SLA targets are met with high-quality responses.

Empower Yourself and Others

• Build confidence across teamscollaborating with Underwriting Arrears and other teams to improve outcomes.

• Take initiative on process improvements documentation and internal feedback loops.

Be Customer Obsessed

• Help customers navigate documentation product queries and post-application support.

• Support complaint logging and regulated correspondence to ensure every customer feels heard and supported.

Drive Change

• Identify patterns in customer queries and feed them into service improvement discussions.

• Contribute to projects that evolve our customer journey and help shape Selinas service culture.

What Youll Bring

• 612 months experience in a customer-facing financial services role (e.g. banking lending insurance).

• Great written and verbal communication skills.

• Confidence using basic systems like Google Suite or Microsoft Office.

• The ability to show empathy take initiative and stay organised in a fast-paced environment.

• Awareness (or willingness to learn) about the FCA-regulated environment we operate in.

Nice to Have (but not essential)

• Experience in complaints handling or regulated communications.

• Apprenticeship or qualification in customer service or financial services.

What Youll Get

• A high-performing friendly team that values your voice and empowers your growth.

• Structured onboarding coaching and ongoing development.

• Clear opportunities for progression within Selinas Customer function and beyond.

• Hybrid working from our modern Manchester office.

• A culture that rewards curiosity initiative and innovation.

What we offer

• 26000 base salary;

• Bi-annual Bonus (discretionary);

• Growth Shares;

• 25 days annual holiday;

• Annual L&D budget;

• Cycle to work scheme;

• 3% pension contribution;

• Monthly socials;

• Free access to mental health support via Spill

• A choice of benefits that work for you courtesy of our benefits platform Ben

• Annual 60 cycle allowance for Santander cycles or Evans (via Ben)

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender age disability religion belief sexual orientation marital status or race or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories and provide feedback to any candidate we interview even if that feedback is speaking to another candidate being more suitable for the role.