GSD Part-Time Church Operator

Operators at this level work independently with little supervision and regularly make complex routine and non-routine decisions using broad experience skill sound judgement and extensive knowledge of the Church organization policies and practices to resolve issues and requests in a timely manner. This role serves as the initial point of contact for the Church and acts as a liaison for General Authorities Officers and Leaders of the Church Travel Personnel Mission In-Field Representatives Church Legal Facilities Managers and all church departments during regular business office hours and after-hours. This position requires all operators to be familiar with the tools policies responsibilities and processes of every shift and will regularly rotate through weekend and holiday shifts.

Responsibilities include:

• Manage and field all incoming calls and correspondence to Church Headquarters.
• Provide personal assistance to General Authorities during and after business hours including: placing calls to other General Authorities travel designated tech medical legal or home support personnel and fulfilling personal requests for information.
• Provide support and facilitate communication with key personnel during events (General Conference Christmas Devotional etc.)
• Work with In-Field Representatives and Mission Presidents to handle specific and urgent requests
• Connect leaders with critical matters with travel medical legal etc. at all hours of the day night weekend or holiday.
• Serve as first emergency contact point for all temples meetinghouses and missions worldwide for facilities emergencies risk management incidents operations and even crisis communications.
• Ensure prompt and confidential handling of sensitive information.
• Broad knowledge of The Church organizational structure functions and key personnel.
• General awareness of current Church local and World News or current events.
• Ability to learn and navigate through a large variety of resources.
• Assist in maintaining current information in databases and resources with accurate information.
• Maintain constant coordination and communication with other operators during shift.
• Build and maintain relationships between all departments of the church.
• Maintain composure during difficult calls when handling upset callers and complaints.
• Work well under pressure and communicate and work as a team daily and during emergencies.
• Use sound judgment and problem-solving skills daily.
• Basic troubleshooting of technology for self and team members.
• Set and meet department team and individual goals and expectations.
• Continuous training and reviewing with manager leads and team members.
• Sitting for long periods of time using computer monitors/equipment and wearing a headset or use a handset for duration of shift is required.
• This position is an individual contributor role.

• Associate degree plus 3 years of related experience or any combination of equivalent education and experience. (Customer Service Human Resources Communication Travel Business Management Administration)
• Intermediate knowledge of computer hardware and software Microsoft Office and basic ability to troubleshoot.
• Excellent telephone and interpersonal communication skills.
• Working knowledge of Church organization doctrine policies and procedures.
• Ability to work in a professional manner with others as well as alone without supervision in an independent environment.
• Must have ability to quickly adapt to change including policies and procedures.
• Must be flexible within a 365-day 24/7 operating work schedule environment including holidays weekends and possibly grave shift work dependent on business need at time of hire.
• Ability to appropriately handle sensitive and confidential information.

Preferred Qualifications

• Bachelors Degree in related fields such as communications business relations human resources etc.
• Ability to communicate in Spanish