L3 Hardware Support Engineer

Toshiba Global Commerce Solutions is seeking an L3 Hardware Support Engineer that supports hardware system solutions for some of the worlds largest retailers. Our support engineers are involved in the entire project lifecycle: they interact directly with our business owners to understand issues and provide initial level debug towards resolving technical issues; they collaborate with the development engineering and test teams on problem resolution and they oversee delivery and provide ongoing support for their work.

The Hardware Support Engineer is a thought leader in the organization and will collaborate as required with internal and external teams to facilitate problem resolution and improve development practices. They may also provide mentoring and guidance to junior and senior engineers based on field experience.

The incumbent will excel in our fast-paced collaborative customer-first environment and will contribute in a variety of ways.

RESPONSIBILITY:

• Performs initial level 3 problem determination debug for POS and Self-Checkout customer issues around hardware firmware UPOS & Window drivers.
• Sets up test environments to recreate issues and test out solutions. Interfaces with customers technical sales and development as a part of root cause determination and problem resolution communications. Resolves complex technical challenges requiring a diverse scope of domain and discipline knowledge.
• Mentors junior support engineers and grows technical leadership skills across the organization. Conducts knowledge-sharing or training sessions.
• Consults on and/or reviews release notes test plans/cases and functional specifications.

AREAS OF EXPERTISE & SPECIAL SKILLS

• Bachelors degree in Computer Science Computer Engineering or equivalent experience.
• Experience with managing deliveries for multiple clients.
• BA/BS in computer engineering programming or related field.
• Wide-ranging Computer Engineering background with experience in system level debug.
• Basic PC architecture knowledge
• Proficiency with Windows- and Linux-based operating systems including software installation light administration and simple scripting.
• Experience with test methodologies and setting up a test environment creating a fully integrated solution.
• Quality assurance analysis and defect management
• Adept with MS Office tools.
• Strong analytical skills problem determination and debugging attention to detail teamwork and excellent communication skills.
• Able to present statuses in a clear concise manner to management and clients.
• Fluent English Language Speaking Written Skills.
• Proven leadership of a large team or multiple smaller teams.
• Retail Domain Knowledge (store operations and POS concepts) and experience with retail POS devices.
• Proficient with tools for Toshiba work activities hardware & software development & release management activities.
• Proficiency with MS Office tools.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.