Product Support Engineer (Teradyne / Nextest, San Jose, CA) (9298)
Product Support Engineer (Teradyne / Nextest, San Jose, CA) (9298)
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1 Vacancy
Job Description
We are the global test and automation specialists powering next-generation technologies through sophisticated solutions. Behind every electronic device you use Teradynes test technology ensures your device works right the first time every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly efficiently and cost-effectively. TogetherTeradynecompanies deliver manufacturing automation across industries and applications around the world!
We attract develop and retain a high-performance workforce comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees and communities thrive.
Our Purpose:
We are the global test and automation specialists powering next-generation technologies through sophisticated solutions. Behind every electronic device you use Teradynes test technology ensures your device works right the first time every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly efficiently and cost-effectively. Teradynecompanies deliver manufacturing automation across industries and applications around the world!
Opportunity Overview:
With this role youll be joining the Product Support Group at Nextest the memory division of Teradyne. This position is essential for resolving issues related to mechanical electrical and control system while also managing expectations and commitments with customers. Within this role youll be providing Technical Support to all active customer base Field Service Engineers(FSE) as well as within the factory working closely with the various groups; Marketing NPI Engineering. You will be collaborating with various teams to ensure that customer escalations are resolved to minimize system downtime. You will continue to develop relationships and add value to your customers by providing technical expertise in solving customer problems.
This position is based in San Jose CA for Teradyne Memory Division- Nextest.
- Manages customer requests product escalations and service emergencies
- Defines and executes product upgrade strategy and spare level planning activities working closely with Finance Planning and Operations.
- Creates and manages new FRUs (Field Replacement Units) into FRU database as required
- Leads and delegates assignments to regional PSG engineers
- Provide product support to all active installed base
- Support of new and existing mechanical interface products
- Support outgoing quality inspection and shipment of spares and EAUs
- Create Purchase Requisitions for various materials and work with Planners and Buyers
- Leading the collection summary analysis corrective actions and reporting of data in alignment with Engineering Operations and Sales.
- Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
- Creation of Training Documents and Procedures
- Training of GSO (Global Support Organization) personnel
- Coordinate and execute PUP and PIP activities at international sites as needed
- Travel for Training Support and Installation Activities Worldwide
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.
- 5-10years of experience in the semiconductor test industry
- Bachelors degree in Mechanical Electrical or Computer Engineering
- Strong communication organizational and multi-tasking ability
- Ability to keep track record and carry out tasks according to schedule
- Worldwide travel (0%-30%post-pandemic) meeting customers and doing business with international partners.
- Proficiency in Microsoft Office Networking fundamentals
- Proficiency in ERP systems- Oracle JIRA RapidResponse ServiceNow etc.
- Knowledge of the Magnum product lines - Preferred
Compensation:
The base salary range for this role is$89800-143700.This range is a good faith estimate and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs including medical dental vision Flexible Spending Accounts retirement savings plans life and disability insurance paid vacation & holidays tuition assistance programs and clickhereto see details.
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Employment Type
Full Time
