Commercial Lines Senior Client Manager
Commercial Lines Senior Client Manager
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1 Vacancy
Job Description
Job Description
Job Summary
The Commercial Lines Senior Client Manager is responsible for overseeing a substantial book of commercial insurance accounts driving client retention and satisfaction through expert service delivery and proactive relationship management. This role requires deep market knowledge strong communication skills and a commitment to accuracy and timeliness in all aspects of account administration.
Responsibilities
- Manage a high-volume book of commercial insurance business ensuring all tasksrenewals endorsements new policies billing and claimsare completed accurately and on schedule
- Build and maintain positive client relationships by providing advocacy professional communication and high-quality service
- Conduct regular reviews of expiration lists and coordinate with leadership to secure renewal opportunities
- Maintain up-to-date knowledge of market appetites underwriting guidelines and submission procedures
- Review applications policies endorsements and audits for completeness and accuracy
- Serve as primary client liaison for service requests policy changes and problem resolution
- Collaborate with internal teams to support smooth account transitions and policy implementations
Qualifications/Requirements
- Bachelors degree or equivalent professional experience preferred
- Minimum of three years experience in commercial account management
- Active Property & Casualty insurance license
- Valid drivers license and personal auto insurance
- Proficiency with Microsoft Word Excel and PowerPoint
- Experience with agency management systems (e.g. Applied/Epic) preferred
- Self-motivated driven and able to work independently while maintaining strong team engagement
- Demonstrated ability to manage competing priorities meet deadlines and uphold a sense of urgency
- Excellent written and verbal communication skills including active listening and independent problem solving
- Proven discretion when handling confidential information and a consistently professional demeanor
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
Manager
Employment Type
Full-Time
