Patient Advocate - Recipient Rights
Patient Advocate - Recipient Rights
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL FUNCTIONS:
Facilitate patient/family grievance process to include processing the complaint forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
Identify process deficiencies that result in possible threats to patient rights or patient safety.
Maintain the complaint and grievance logs up to date.
Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
May participate in new hire orientation on educating staff on patient safety and advocacy
Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelors degree in Social Work preferred
- Licensed as a LBSW or LLBSW
- 2 or more years of patient care.
- Must have above-average computer and writing skills
- Experience in customer service or risk management preferred.
- Experience with behavioral health patients preferred.
Employment Type
Full-Time
