Endpoint Admin
Endpoint Admin
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-05-2025
Job Description
Best Eggis the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans a credit card and flexible rent which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought and we focus on providing a safe flexible and collaborative work environment. Our employees are encouraged to engage in creative problem solving and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others Best Egg is the place for you.
Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we will grow.
Join our eager responsive and collaborative Desk Egg Squad (DES) as a new Endpoint Engineer!
To succeed in this role you must exhibit a professional demeanor demonstrate initiative and possess deep expertise in endpoint technologies across Windows and macOS environments. You should be adept at managing and securing devices using modern endpoint management platforms such as Microsoft Intune and Jamf with a strong understanding of software deployment patch management and compliance enforcement.
We have a warm welcoming facility in Wilmington DE 19810! We prefer candidates who are eligible to work in a hybrid environment.
The Job:
Seeking a skilled Endpoint Engineer to oversee manage and maintain endpoint devices across the organization. This role plays a critical part in ensuring the security performance and functionality of all user devices.
The ideal candidate will proactively identify opportunities for automation and performance optimization contribute to the development of scalable configuration baselines and collaborate closely with security and infrastructure teams to uphold the integrity and resilience of the organizations endpoint landscape.
Duties & Responsibilities
- Responsible for managing our Mobile Device Management (MDM) tools handling policies profiles reporting configuration.
- Deploy software updates configure devices monitor performance and troubleshoot endpoint-related issues.
- Collaborate with team leads for project deployment.
- Monitor/ Audit DES Tools
- Manage AWS Workspaces creating and maintaining images and creating new workspaces.
- Responsible for supporting workstations by working directly with internal users.
- Manage support tickets; incidents and service requests to ensure they are being addressed within SLAs.
- Monitor track and document tickets to ensure timely resolution.
- Identify research and resolve technical issues.
- Verify tickets meet Service Level Agreements to set expectations and measure performance.
- Review survey feedback to improve support experience tools and services.
- Manage all printers ensuring they are functioning; working with vendor for support when needed.
- Maintain computer images ensuring applications drivers updates and services are current.
- Jira Service Management Administration; configure and manage JSM projects queues SLAs request types workflows and automation rules.
- Manage permissions roles and user access in JSM Projects
- Maintain and optimize service desks portals and knowledge bases in JSM.
- Develop and modify Jira workflows fields and screens to align with business processes.
- Implement automation scripting and integrations in JSM.
- Generate reports dashboards and analytics for ITSM operations in JSM.
- Work with teams to enhance service delivery processes in JSM.
- Setup and maintain video conferencing for users devices and conference rooms.
- Resolve video conferencing issues; escalating to vendor for support when needed.
- Act as escalation point for all problems/ urgent requests and system/security incidents.
- Ensure management is advised of events that may require additional support or escalation.
- Provide management with details regarding ticket escalation processes to ensure free flowing communication within the organization.
- Develop and maintain a Solutions repository and ensure top quality solutions are available to all users.
Requirements
- Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
- 3-5 years of Desktop Support and customer service experience.
- 3-5 years supporting a cloud environment tech stack (Office 365 Azure Slack etc.)
- 3-5 years of experience working in a ticketing system (JSM Service Now etc.)
- 3-5 years of Mobile Device Management (MDM) experience such as Intune or Jamf.
- An overall can-do attitude the ability to grasp new concepts quickly and the willingness to adapt to a dynamic work environment.
- Highly organized with the ability to prioritize and work with multiple deadlines.
- Strong problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
- In addition to the interview process all candidates will need to evidence their initiative level of analytical reasoning teamwork and ability to collaborate on projects adaptability and strength in verbal and written skills by completing a separate candidate assessment.
- Experience in scripting languages (PowerShell JQL SQL Bash etc.) is a plus!
$78000 - $130000 a year
In addition to semi-monthly salary payments this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target is 20%.
Our Brand:
At Best Egg we believe money should be accessible so people can reach their goals live a fuller life and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for todays borrower so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.
Employee Benefits
Best Egg offers many additional benefits for our employees including (but not limited to):
Pre-tax and post-tax retirement savings plans with a competitive company matching
program
Generous paid time-off plans including vacation personal/sick time paid short--
term and long-term disability leaves paid parental leave and paid company
holidays
Multiple health care plans to choose from including dental and vision options
Flexible Spending Plans for Health Care Dependent Care and Health
Reimbursement Accounts
Company-paid benefits such as life insurance wellness platforms employee
assistance programs and Health Advocate programs
Other great discounted benefits include identity theft protection pet insurance
fitness center reimbursements and many more!
#LI-REMOTE
In compliance with the CCPA Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
Employment Type
Full-Time
Key Skills
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