Senior Director of Customer Onboarding & Implementation
Senior Director of Customer Onboarding & Implementation
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 140000 - 175000
Vacancy
1 Vacancy
Posted on :
31-05-2025
Job Description
About 3E:
We are a mission-driven company with the purpose to enable a safer more sustainable world!
3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With over 35 years of experience and 15 locations across North America Europe and Asia 3E helps more than 5000 customers in various sectors to achieve safety sustainability and speed to market.
Are you ready to shape the future Come join us!
About the Role:
At 3E we are passionate about our customers. Were seeking a strategic and people-centered leader to own and evolve our global customer onboarding and implementation function. This role is pivotal in shaping exceptional first impressionsaccelerating time to value enhancing long-term success and building trust that fuels retention and revenue growth.
Youll lead a high-performing team and implementation partner network that champions seamless scalable and insight-driven onboarding experiences for enterprise clients around the world. If you thrive in a high-growth environment enjoy solving complex problems and excel at balancing strategy with hands-on executionthis is your opportunity to make a global impact.
What Youll Do
- Lead and Inspire
- Set the vision strategy and performance goals for global onboarding and implementation
- Build and mentor a world-class team of onboarding managers solution consultants and partner leads
- Foster a culture of customer advocacy accountability and excellence
- Develop a robust talent strategy that includes hiring coaching and continuous upskilling
- Design and Scale
- Productize onboarding using standardized templates automated tools and repeatable methodologies
- Continuously optimize processes to improve efficiency flexibility and enterprise-readiness
- Balance global scalability with enterprise-level customization
- Drive Cross-Functional Impact
- Collaborate closely with Product Sales Customer Success and Support to ensure a unified customer journey from pre-sales through renewal
- Ensure onboarding aligns with product roadmaps and real-world implementation needs
- Enable smooth handoffs and minimize go-live friction
- Own Change and Integration
- Spearhead ERP integrations (e.g. SAP) and drive interoperability across the 3E product ecosystem
- Lead data migration strategies that ensure integrity security and compliance
- Guide change management initiatives to support customer and internal adoption
- Empower the Implementation Partner Ecosystem
- Develop and manage a certified global implementation partner network
- Implement training enablement and delivery frameworks to ensure high-quality execution
- Monitor partner performance and uphold consistent excellence
- Incentivize Success
- Create compensation and incentive models tied to key success metrics including customer satisfaction and Net Promoter Score (NPS) time-to-value and product adoption renewal rates and revenue growth and process scalability and operational efficiency.
- Partner with HR and Finance to continuously align rewards with strategic impact
- Execute with Precision
- Use formal project management tools and best practices to deliver on-time in-budget and in quality onboarding
- Govern large-scale implementations with clear scopes risk mitigation and strong communication
What Makes You a Great Fit
- 8 years in SaaS onboarding implementation or professional services including 4 years in leadership
- Proven success leading teams that directly impact ACV renewals and customer outcomes
- Deep expertise in at least one of the following domains: Product Safety & Stewardship Chemical Workplace Safety Sustainable Supply Chain Management
- Experience with ERP integrations (e.g. SAP EHS) and managing complex data migration initiatives.
- Strategic analytical and highly organized with PMP (or equivalent) preferred
- Comfortable in ambiguity; equally adept at vision-setting and hands-on delivery
- Background working across global teams and with enterprise clients
- Experience building and scaling global partner implementation ecosystems
- Ability to work in Eastern Standard Time (EST) ideally physically located on the East Coast.
Who Thrives Here
- Youre someone who:
- Aligns deeply with 3Es values: customer passion accountability transparency transformation and collaboration
- Seeks to build not just maintainyoure energized by creating repeatable scalable systems
- Balances bold ambition with thoughtful execution
- Inspires trust and high performance in cross-functional and multicultural settings
Pay Transparency:
The anticipated salary range for this position is $140000-$175000 per final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health dental and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email to
Visit us at us at and Candidate Privacy Notice
Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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