Product Group Technology Lead II

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a highly skilled Infrastructure Architect to lead the design implementation and governance of our end-user computing (EUC) environment supporting desktop laptop mobile (BYOD) virtual desktops published applications and remote access services. This role is responsible for managing the software lifecycle of 4000 desktop applications ensuring persona alignment for user endpoints and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance risk management and Level 3 support operations while driving change management and innovation in the digital workplace.

Key Responsibilities:

• End-User Computing (EUC) Architecture & Strategy
• Design and implement a scalable secure and high-performing EUC environment across desktop laptop mobile (BYOD) virtual desktop (VDI) and published applications.
• Define the EUC technology roadmap ensuring alignment with business needs regulatory requirements and emerging trends.
• Optimize the user fleet strategy aligning endpoint configurations with persona-based computing models to enhance productivity.
• Develop and maintain branch server infrastructure for desktop and application services.

Software Lifecycle Management & Desktop Applications

• Oversee the end-to-end lifecycle of 4000 desktop applications including packaging deployment updates decommissioning and currency management.
• Manage browser and desktop software policies ensuring compatibility security and optimal performance.
• Implement automated software deployment and version control mechanisms.

Security Risk and Compliance

• Enforce regulatory audit and risk controls related to EUC assets ensuring compliance with industry standards.
• Oversee security patching for all endpoint devices ensuring timely updates and vulnerability remediation.
• Implement and maintain secure remote access solutions including VPN zero-trust and identity-based authentication models.

End-User Services & Peripheral Management

• Lead desktop-related managed services including print services accessible technology and peripheral device management.
• Optimize device procurement refresh cycles and asset management in alignment with user needs and cost efficiencies.
• Ensure high availability and performance of EUC services through proactive monitoring and incident response.

Level 3 Support & Change Management

• Provide Level 3 escalation support for complex EUC issues collaborating with service desk and infrastructure teams.
• Drive change management processes ensuring smooth rollouts of new OS versions software updates and endpoint policies.
• Partner with business units to ensure seamless digital workplace experiences and rapid response to technology needs.

Qualifications & Experience:

Technical Expertise:

• 20 years of experience in end-user computing architecture infrastructure design and enterprise IT operations.
• Deep expertise in Windows macOS iOS and Android endpoint modern management and mobile management.
• Strong experience in VDI solutions (Citrix VMware Microsoft AVD) published applications and remote access technologies.
• Hands-on experience with software packaging deployment and application lifecycle management.
• Knowledge of browser management application compatibility testing and software licensing models.
• Experience with Active Directory Group Policies MDM (Microsoft Intune Workspace ONE) and endpoint security tools.

Risk & Compliance:

• Strong understanding of regulatory frameworks (SOX GDPR PCI-DSS NIST ISO 27001) and IT risk management.
• Experience managing audit findings security patching and compliance reporting for EUC environments.

Leadership & Collaboration:

• Proven ability to lead cross-functional teams drive strategic initiatives and influence technology decisions.
• Strong vendor management skills including partnerships with Microsoft Citrix VMware and other EUC providers.
• Excellent communication and stakeholder management skills working with IT leadership security teams and business units.

Education:

• Undergraduate degree or Technical Certificate
• Graduate degree preferred

Preferred Certifications:

• Microsoft Certified: Endpoint Administrator Associate
• Citrix Certified Expert Virtualization (CCE-V)
• VMware Certified Professional Digital Workspace (VCP-DW)
• ITIL v4 Foundation (for IT Service Management)
• Certified Information Systems Security Professional (CISSP)

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):