work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller job primarily involves interacting with potential and existing customers via phone to promote products or services gather information and address customer inquiries. They handle both inbound (customers calling in) and outbound (telecallers reaching out) calls requiring strong communication and persuasive skills. The role often involves lead generation sales and customer service depending on the specific company and industry.
Key Responsibilities of a Telecaller:
Outbound Calling:
Making outbound calls to potential customers to promote products or services explain features and benefits and persuade them to make purchases or schedule appointments.
Inbound Call Handling:
Answering incoming calls addressing customer inquiries concerns and complaints.
Customer Engagement:
Building rapport understanding customer needs and providing helpful information.
Lead Generation and Follow-up:
Identifying potential leads through calls or marketing campaigns and following up with them.
Record Keeping:
Maintaining accurate records of customer interactions in a database or CRM system.
Meeting Sales Targets:
Contributing to sales goals by effectively promoting products and services and achieving sales targets.
Customer Service:
Providing assistance resolving issues and ensuring customer satisfaction.
Following Communication Scripts:
Adhering to specific communication scripts and guidelines to maintain professionalism.
Providing Product Information:
Educating customers about product specifications features pricing and benefits.
Resolving Customer Complaints:
Handling customer complaints and escalations effectively and professionally.
Essential Skills for a Telecaller:
Excellent Communication Skills: Strong verbal and written communication skills including active listening and clear articulation.
Persuasion and Influence: Ability to persuade customers to take action whether its making a purchase or scheduling an appointment.
Customer Service Skills: Patience empathy and the ability to handle difficult or challenging customer interactions.
Interpersonal Skills: Ability to build rapport and establish positive relationships with customers.
Sales Skills: Understanding sales techniques and strategies to achieve sales goals.
Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
Record Keeping and Organization: Ability to maintain accurate records of customer interactions and manage information effectively.
In summary a Telecaller role requires a combination of communication persuasion customer service and sales skills to effectively interact with customers and contribute to the companys goals
Employment Type
Full Time
Key Skills
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