CAGE & PLAYERS CLUB SHIFT MANAGER
CAGE & PLAYERS CLUB SHIFT MANAGER
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Job Description
The Cage & Players Club Shift Manager is responsible for developing an environment that creates excitement for guests and employees promoting and retaining a highly skilled work force. They are also responsible for ensuring accurate and secure operation of the cashier cages on assigned shift while providing extraordinary guest service to ensure established guidelines comply with all internal and external regulatory directives and laws.
The Cage & Players Club Shift Manager:
- Creates an atmosphere that induces guests to have Belterra as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide extraordinary guest service.
- Hires trains motivates evaluates and manages staffs in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.
- Establishes and maintains departmental objectives standards guidelines and budget to ensure proper management of department functions.
- Monitors and coordinates activities of cage personnel such as chip exchange on assigned shift to maintain integrity of cage funds.
- Works with high-limit customers to ensure they are provided with prompt courteous and friendly service.
- Responsible for collecting and maintaining customer credit data via telephone credit bureaus central credit bank verification system etc. and determines credit-worthiness based upon information received.
- Manages patron credit limit increases decreases and accounts having returned checks. Has credit granting authority based upon approved matrix.
- Updates credit information of Belterra Casino Resort existing credit customers.
- Manages accuracy and completes credit records to ensure regulatory compliance. May activate and inactivate credit patrons as needed.
- Monitors and coordinates activities of cage personnel such as chip exchange on assigned shift to maintain integrity of cage funds.
- Responsible for voiding tickets corrections and refunds with proper authorization.
- Reviews relevant gaming regulations daily to ensure that the cage is in compliance with all gaming regulations as well as company policies and procedures.
- Responsible for redemptions bonus point adjustment etc.
- Understands department objectives standards guidelines and budget to achieve effective supervision of the department.
- Enforce overall department policies/procedures to ensure compliance with the companys internal controls including tracking of controlled documents and enrollment and redemption procedures.
- Monitors and evaluates the activities and operations of cashiers to ensure achievement of financial policy and regulatory objectives.
- Makes recommendations of disciplinary action to the Cage & Players Club Manager.
- Works with Cage & Players Club Manager to remedy customer problems and complaints ensuring courteous friendly service.
- Maintains contact with Security and Surveillance Departments and the bank to locate variances and ensure proper handling of monies.
- Performs related duties and responsibilities as required.
Qualifications :
- Ability to effectively communicate with customers outside contacts and all levels of employees.
- Ability to review and comprehend all necessary documentation.
- Ability to observe and direct actions of subordinates.
- Ability to use computer keyboard and similar equipment.
- Must be flexible to work varying shifts and time schedules as needed.
- This position operates in a working environment that is subject to varying levels of crowds noise and smoke the severity of which depends upon customer volume.
- Knowledge of cashiers operations.
- Knowledge of gaming control regulations and the legal aspects of credit rating systems and laws.
- Understanding of legal banking and accounting issues important.
- Proven financial and budgeting control skills.
- Strong communication skills.
- Must be able to obtain and maintain all appropriate licenses / certifications per Federal State and Gaming regulations.
- Must be at least 21 years of age.
These skills and abilities are typically acquired through a Bachelors Degree in Business Accounting or closely related field and/or a minimum of five years experience in cashier/credit/collections operations or overall gaming operations with two years in a managerial capacity.
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
