Senior System Administrator
Senior System Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Establishes and maintains user accounts assigns file permissions and establishes password and account policies; installs upgrades configures tests maintains and supports operating system software in a production environment. Provides support to end users on a variety of IT-related issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution.
Responsibilities:
- Manage and prioritize IT ticket queues ensuring timely and efficient resolution of technical issues for end-users.
- Provide first-level technical support for hardware software network and connectivity problems striving for quick resolution and minimal downtime.
- Diagnose troubleshoot and resolve technical issues related to Microsoft Windows Active Directory Azure Active Directory Office 365 including Teams Exchange SharePoint OneDrive Word Excel PowerPoint and other relevant software.
- Assist users in setting up and configuring hardware and software including laptops desktops printers and mobile devices.
- Collaborate with senior IT staff to escalate complex issues and contribute to the resolution process.
- Document and maintain accurate records of all support requests actions taken and resolutions in the IT ticketing system.
- Participate in the development and improvement of IT support procedures knowledge base articles and self-help resources.
- Provide exceptional customer service ensuring users are informed about the progress of their support requests and issues are resolved to their satisfaction.
- Contribute to IT projects and initiatives as needed providing technical expertise and insights.
Qualifications :
- 2-3 years of experience in an IT helpdesk or technical support role.
- Strong proficiency in Microsoft Windows operating systems and Office 365 applications including Teams Exchange SharePoint OneDrive Word Excel and PowerPoint.
- Familiarity with troubleshooting hardware software and network-related issues.
- Solid understanding of IT support processes and best practices.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively.
- Strong communication and interpersonal skills with a focus on delivering outstanding customer service.
- Ability to work collaboratively in a team environment and collaborate with colleagues at all levels.
- Detail-oriented with a commitment to documenting support activities accurately.
- Relevant certifications such as CompTIA A Microsoft 365 Certified: Modern Desktop Administrator Associate or similar are a plus.
- Bachelors degree in Information Technology Computer Science or a related field is preferred.
Additional Information :
Benefits: Medical and Dental Insurance Vision Life and Disability Insurance as well as Voluntary Benefits Company Provided Short Term & Long Term Disability Life AD&D HSA & FSA and Employee contribution to 401k. *Employer match up to 4%. PTO and paid Holidays.
Salary Rate: $65000 - $80000 DOQ
Hours: Standard business hours are 8am-5pm
This job description describes the general nature and level of work performed by employees assigned to this position and may be modified based on position location and facility need. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as directed by management. All job requirements are subject to change over time at the discretion of management and to possible modification to reasonably accommodate individuals with a disability. If offered as a part-time position wages will be non-exempt paid at an hourly rate.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
