Director, Internal Communications & Team Member Experience

Universal Products & Experiences (UP&E) extends the characters and stories of NBCUniversal by bringing them to life in immersive retail and theme park experiences as well as in product categories such as toys collectables books apparel lifestyle categories video games digital initiatives like AR and more. A division of Universal Destinations and Experiences UP&E activates the business through world-class licensee partnerships or through direct operations across its expansive theme park destinations e-commerce platforms live-entertainment venues and retailer relationships around the world.

Role Summary

In this newly created position the Director Internal Communications & Team Member Experiences will drive UP&Es creation of communications strategies campaigns events and content designed for current and prospective team members worldwide. Partnering with Human Resources and Global Communications this role will shape and deliver engaging communications and experiences that inform inspire connect and engage team members around the world in a consistent Company voice.

As a key engagement driver this role will reinforce our culture and align team members with the companys vision purpose priorities and values. The Director will contribute to attracting talent to UP&E and its various departments and locations positioning UP&E as an Employer of Choice in the external marketplace.

The Director should be team member engagement-focused proactive strategic and creative in approach and suited for a fast-paced demanding environment.

Essential Responsibilities:

• Create strategic communication and events plan regarding key company initiatives and programs as well as positioning and strategy for overall message tone and voice
• Develop and implement creative ways to engage team members in coordination with overall Human Resources and Communication strategies
• Create programs and activities that matter most to the team member culture while ultimately driving overall business performance including town halls coordinated product release activities team member engagement and appreciation networking and other key internally focused events
• Write and serve as senior editor for all division-wide communications to team members including executive communications
• Collaborate with HR Global Communication and the UP&E Leadership Team
• Cultivate relationships with key stakeholders and departments within and outside of UP&E to ensure alignment and consistency in messaging
• Maintain and populate content for all communication channels including company updates team member spotlights business initiatives event promotions etc.
• Explore new and creative ways to leverage communication platforms and digital content to tell stories that inspire and engage our audience
• Develop KPIs and feedback loops to assess the effectiveness of communication strategies content and channels; continuously improve based on analytics and feedback
• Maintain a friendly and approachable demeanor establishing strong relationships with team members globally aligning to the specific needs of their respective businesses/destinations
• Participate in best practice sharing with other UDX divisions
• Maintain UP&E calendar with internal meetings and other company events and liaise with executives on event participation

Qualifications :

Basic Requirements:

• Bachelors degree from a four-year college or university is preferred
• 8 years related experience required in corporate and / or team member / internal communications preferably in a global consumer-facing organization

Desired Characteristics:

• Proven ability to lead complex communication initiatives across a large and diverse workforce
• Ability to be flexible; effectively manage multiple priorities at once
• Exceptional storytelling writing editing and presenting skills
• Exceptional executive presence and experience supporting senior leadership
• Collaborative mindset and ability to build strong cross-functional partnerships
• Solid commitment to confidentiality and integrity in handling sensitive information
• Have a deep understanding of the experiential and analytical impact of the team member journey
• Familiarity with internal communications platforms and tools (e.g. Emma Canva Microsoft Office 365 including SharePoint and copilot video production etc.)

This position has been designated as hybrid generally contributing from the Universal City CA office a minimum of three days per week.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120000 - $150000 (bonus and long-term incentive eligible).