Appointment Scheduler
Appointment Scheduler
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Job Description
Union: NOWU Clerical
Number of Vacancies: 1
Site: Princess Margaret Cancer Center
Department: Medical Imaging
Work Model: On-Site
Reports to: Administrative Services Supervisor
Hours: 37.5 hours per week
Salary: $27.54 - $29.27 per hour. Start rate non-negotiable.
Shifts: Weekdays (Monday to Friday) Variable Shifts
Status: Temporary Full Time (until December 2025)
Closing Date: June 5 2025
Position Summary
Join Medical Imaging at UHN one of the largest academic medical imaging department in Canada! Our cutting-edge digital technology and dedicated team prioritize patient care and exceptional image quality.
This is a key role in supporting clinical operations as the Appointment Scheduler plays a pivotal role insupporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests placing orders reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.
Be part of our journey to shape the future of medical imaging through innovation ground breaking research education and excellence in patient care. UHN is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.
Duties
- Complete a series of complex clerical services received from multiple sources including imaging order entry scheduling/rescheduling/cancelling imaging appointments communication of preparation and coordinating appointment resources
- Process document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
- Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient referring clinic or other health care teams
- Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
- Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
- Answering phone queue models and provide customer service support to imaging patients and referring programs
Qualifications :
- Completion or Grade 12 or recognized equivalent
- 1 year experience in a heath care environment
- 2 years related experience in a customer service environment
- Experience working with computer/word processing and database software
- Excellent telephone interpersonal and customer service skills including excellent verbal and written skills
- Ability to work effectively and efficiently under pressure
- Ability to use good judgement in assessing difficult situations
- Ability to work in both a team environment and independently
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
