Key Responsibilities:
- Data Collection: Gather data from various sources including monthly SLA reporting Raw data files BI Dashboards Transformation benefits.
- Data Analysis: Analyze SLA data / Transformation benefits to identify patterns and insights that can help propose changes on SLA metrics as well as to control Transformation project benefit realization.
- Reporting: Generate and present reports on SLA performance Transformation benefits including metrics such as CSAT/resource utilization and Benefit realization.
- Documentation: Prepare and maintain documentation related to data analysis processes and findings.
Qualifications :
Education: Bachelors degree in related field. Fresher
Skills and Qualifications:
- Technical Skills: Proficiency in data analysis tools and software (e.g. MS Word Excel PowerPoint Power BI MS Access Copilot etc.).
- Analytical Skills: Strong ability to analyze complex data sets and generate actionable insights.
- Communication Skills: Excellent verbal and written communication skills to present data findings effectively.
Additional Information :
Stipend: 15k / month
Work mode: Hybrid
Remote Work :
Yes
Employment Type :
Full-time