MA/AS (MOBILITY AUTOMOTIVE AFTER MARKET) LEVEL 1 SUPPORT
MA/AS (MOBILITY AUTOMOTIVE AFTER MARKET) LEVEL 1 SUPPORT
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Bosch Automotive Technical Support Representative is responsible for delivery of prompt professional and technical support to internal and external customers in response to a variety of technical and repair topics regarding Bosch special tools shop equipment and computerized diagnostic products and services. All inquiries to be addressed via phone email and On-line Chat.
General Job Responsibilities
Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.
Provide troubleshooting assistance to customers via phone email and remote support tools and On-line Chat
Works internally with outside sales force product management and other departments to ensure customer satisfaction.
Assists customer service staff with technical and/or complex customer service problems.
Research service part requirements versus tool replacement and make the appropriate decision.
Open track and close trouble tickets within the Bosch ticketing systems.
Ensures problem ownership and promotes end-user satisfaction.
Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.
Qualifications :
High school and technical background (technical training paired with previous experience on diagnostic tools)
Electronic knowledge and or electronics. (Android or general applications)
Familiarity with basic mechanical and electrical concepts is a plus.
Digital Proficiency & strong bi-lingual English / Spanish proficiency (English Level C1 is required).
Required- direct Customer Support or call center experience minimum 2 years.
Troubleshooting and problem-solving skills
Excellent oral and written communication skills
Ability to work collaboratively in a team environment
Additional Information :
Bosch Service Solutions Costa Rica (@boschcostarica) Instagram photos and videos
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
