Telephone Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What you will be doing:
- Answer all internal and external calls in a courteous and professional manner.
- Direct calls to appropriate hotel departments or personnel efficiently.
- Provide information about hotel services room availability amenities and local attractions.
- Log and execute wake-up call requests accurately and on time.
- Handle emergency and security calls in accordance with hotel protocols.
- Take guest messages and ensure timely delivery.
- Assist with guest requests or complaints over the phone escalating when necessary.
- Update the internal telephone directory as needed.
- Maintain confidentiality and privacy of guest information.
Qualifications :
- High school diploma or equivalent.
- Previous experience in a similar hospitality role is preferred.
- Excellent phone etiquette and communication skills.
- Good knowledge of hotel operations and services.
- Ability to multitask and remain calm under pressure.
- Proficient in using telephone systems and basic computer applications.
- Fluency in English; additional languages are a plus.
Additional Information :
Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha vibrant new retail commercial and residential development in the heart of Qatars capital offering 213 luxurious rooms and suites with desirable amenities a spectacular ballroom and five class meeting rooms with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
