Reception Team member
Reception Team member
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Job Description
We are seeking a friendly and professional Reception Team member to join our organization in Brighton United Kingdom. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
- Greet and welcome guests in a warm and professional manner
- Handle guest inquiries complaints and requests efficiently and courteously
- Manage check-in and check-out procedures ensuring a smooth process for all guests
- Respond to phone calls emails and in-person inquiries promptly and accurately
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Maintain a clean and organized reception area
- Process payments and handle cash transactions accurately
- Assist with administrative tasks such as filing data entry and report generation
- Stay informed about hotel amenities local attractions and events to provide guests with relevant information
- Ensure compliance with all safety and security procedures
Qualifications :
- Strong customer service orientation with a friendly and professional demeanor
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficiency in basic computer applications and hotel management systems
- Experience with OPERA CLOUD system is preferred
- Previous experience in a similar reception or customer service role is an asset
- Problem-solving skills and ability to handle challenging situations with tact
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent; higher education in hospitality is a plus
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
At ibis Brighton we take pride in delivering exceptional guest experiences driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton our hotel embodies the citys lively spirit welcoming both travelers and team members with open arms.
We are an inclusive company and our ambition is to attract recruit and promote diverse talent fostering a workplace where everyone feels valued and empowered to thrive.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
