Casualty Claim Manager
Casualty Claim Manager
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Job Description
We are currently seeking a dynamic and experienced Senior Casualty Claims Manager to oversee our team of adjusters in Phoenix Arizona. As a Casualty Claims Manager you will play a vital role in ensuring the efficient handling of caseloads delivering exceptional customer service and driving the resolution of claims for our esteemed clients. This is an excellent opportunity for a dedicated professional seeking to further develop their leadership and management skills in the insurance industry.
Responsibilities:
- Provide strategic leadership and supervision to a team of adjusters ensuring timely and accurate claims processing.
- Oversee the day-to-day operations of the casualty department including workload distribution performance management and training.
- Drive initiatives to recognize and mitigate risk exposure and provide expert guidance and oversight to direct reports on claim investigation evaluation and resolution.
- Make timely and appropriate decisions in complex claim scenarios ensuring fair settlements and adherence to company policies and industry best practices.
- Demonstrate expertise in performance management salary administration training staff development and succession planning to cultivate a high-performing team.
- Articulate communicator who collaborates and supports others in achieving corporate and personal objectives while maintaining a customer-centric approach.
- Possess a robust knowledge of Chubbs systems procedures claims handling philosophy and claims handling requirements/protocols.
- Manage business relationships with both internal and external customers effectively investigating and resolving issues and complaints in a fair and equitable manner.
- Demonstrate full proficiency in insurance contracts investigation techniques legal requirements and insurance regulations to ensure accurate evaluation and coverage analysis.
- Evaluate contract language effectively to identify coverage issues and ensure compliance with all statutory and regulatory fair claims practices.
Qualifications
- Bachelors degree in a relevant field or equivalent combination of education and experience.
- Minimum of 7 years of experience in casualty claims management or a related field.
- Extensive knowledge of insurance policies coverage and claims handling procedures.
- Exceptional leadership and management skills with a proven track record of motivating and developing high-performing teams.
- Demonstrated ability to analyze and evaluate complex claim situations make informed decisions and set appropriate action plans to resolve claims efficiently.
- Strong problem-solving and decision-making abilities with a strategic mindset and the ability to drive innovative solutions.
- Excellent written and verbal communication skills with the ability to effectively communicate complex concepts and negotiate with internal and external stakeholders.
- In-depth understanding of statutory and regulatory fair claims practices and commitment to their adherence.
- Proficient in Microsoft Office Suite and experience using claims management software.
- Impeccable attention to detail and accuracy in claim documentation and reporting.
- Proven ability to prioritize tasks manage multiple projects simultaneously and meet tight deadlines
- Willingness to travel for business purposes up to 20% of the time
- Working knowledge of applicable jurisdiction regulations and requirements is a plus
Licensure Requirement:If you do not already have one you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
Company Benefits Highlights:
At Chubb we provide our employees with best-in-class benefits to support their physical emotional and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees needs. Our comprehensive benefits package includes:
- Competitive compensation and performance-based bonuses
- Medical dental and vision coverage starting on your first day of employment
- Health savings account (HSA) and flexible spending account (FSA) options
- Generous paid time off (PTO)
- 10 paid holidays each year
- Up to 9% 401(k) contribution from Chubb
- Tuition and education reimbursement to support lifelong learning
- Professional training and development programs
- Stock options for eligible employees
Required Experience:
Manager
Employment Type
Full-Time
