IT Support I-Service Center Technician

Position Title:

IT Support I- Service Center Technician

FLSA Status:

Hourly

Reports to:

Information Technology Director

Classification:

12 Month

Supervises:

NA

Term:

261

Compensation Range:

TBD

Site:

VGHS

POSITION SUMMARY:

As a part of Casa Grande Union High School District to provide access and excellence Casa Grande Union High School District shares this commitment by demonstrating all students can achieve at the highest levels regardless of their background. To scale our current impact Casa Grande Union High School District is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The IT Support I- Service Center Technician will assist the Information Technology Director in maintainingsite basedstudent technology service centers supporting educational operations in support of the Casa Grande Union High School District mission.

QUALIFICATIONS:

• Three (3)years experiencein management and configuration of notebook hardware in an enterprise level Microsoft Windows network environment
• A certification preferred
• Experience with Windows based device repair
• Experience with Windows based device configuration
• Proficient communicator with excellent interpersonal skills in dealing with all levels of district staff and with a diverse community
• Ability to work independently

DUTIES AND RESPONSIBILITIES:

• Maintain and ensure the availability of Student notebook devices including hardware repair and device imaging
• Inventory management
• Ensure all student notebook technologies are installed and maintained according to industry.
• Remain current with changes and updates to relevant technology applicable systems.
• Other IT related projects as defined by the Information Technology Director standards

SUPERVISORY RESPONSIBILITIES:

NA

KNOWLEDGE SKILLS AND ABILITIES:

• Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in individual and group problem solving situations.
• Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team environment; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyones efforts to succeed.
• Quality- Demonstrates accuracy and desire for thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality while being proactive.
• Quantity- Meets productivity standards; completes work in timely manner; strives to increase productivity; works at moderate to accelerated pace.

• Safety and Security- Observes safety and security procedures; determines appropriate action beyond guidelines adheres to OSHA regulations and guidelines; Reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality -Is consistently at work and on time; Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability- Follows instructions responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate personnel with an alternate plan.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands arms and fingers to input data handle feel or reach. While performing the duties of this job the employee may occasionally push or lift up to 20 lbs such as boxes supplies etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material and the ability to adjust focus close vision distance vision color vision peripheral vision and depth perception.

LOCATION:

VGHS

TRAVEL:

Occasional travel may be required for site visits meetings trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.

Updated: 05/2025

Required Experience:

IC