Customer Account Analyst, Operations & Process Improvement (Onsite)
Customer Account Analyst, Operations & Process Improvement (Onsite)
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$ 164000 - 164000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW116: Muskegon MI 4905 Stariha Drive Muskegon MI 49441 USAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here: Clearance: None/Not RequiredPratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.
Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
What You Will Do
The Customer Experience Team at Pratt & Whitney Component Solutions Parts Distribution Center (Muskegon MI) is looking for a dedicated specialist to support essential contracts for global parts distribution. In this role youll get to analyze our processes and lead projects aimed at boosting the overall efficiency of our team. Youll also collaborate with different departments to ensure we meet our high standards for parts availability and contract compliance. Plus youll support a small number of accounts giving you valuable insight into our sales and customer support process.
Key Responsibilities:
Sales Assignments & Logistical Support:
Oversee logistics activities from a sale inventory operational and tariff-related perspective.
Lead projects to improve sales operations and customer satisfaction.
Work with logistics for efficient supply chain operations.
Collaborate with the supply management team to streamline logistics.
Process Improvement:
Analyze and improve current sales processes.
Monitor process performance and recommend enhancements using CORE.
Contract Compliance Oversight:
Ensure sales operations comply with contractual and regulatory requirements.
Monitor compliance and address discrepancies promptly.
Liaise with legal and compliance teams on relevant regulations.
Expectations of the role:
Contribute to operational excellence and strategic management gaining comprehensive business experience.
Travel Requirements:
Up to 10% of domestic and international travel.
Qualifications You Must Have
Advanced degree and 3 years of experience in Supply Chain Sales Contracts Logistics or Project Management; OR Bachelors degree and 3 years relevant industry experience.
Qualifications We Prefer:
Degree in STEM field; Supply Chain or Business preferred.
Understanding of import/export regulations (EAR FTA ITA) tariffs and tax implications
Experience with SAP Microsoft Power BI Excel and Data Analytics tools
Project management experience and ability to prioritize work in a fast-paced environment
Strong business acumen with ability to analyze problems assess options and propose solutions.
Strong knowledge of process improvement tools and methodologies (CORE ACE SixSigma Lean Six Sigma etc.).
Ability to work and effectively communicate across the organization as well as suppliers and customers
What is my Role Type
In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
This role is: Onsite
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
Learn More & Apply Now!
The salary range for this role is 82000 USD - 164000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
IC
Employment Type
Full-Time
