Part Time Family Intake Coordinator

The primary purpose of this position is to interview and assess potential youth and families for eligibility into the Community-Based program ensuring that our standards for documentation data management and child safety are upheld.

BBBS is seeking candidates who have evening and weekend hours with flexibility to work and schedule interviews on their own time. Preference will be given to candidates from the Twin Cities who are also available to meet youth and families in person for interviews.

Job Details

Location: Hybrid Remote & On-site in Twin Cities Minnesota

Hiring Salary Range: $20.50 - $22.50/hour Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: 1020 hours per week primarily during evenings and weekends including approximately 4 weekend hours per month. Although some flexibility exists scheduling will align with program needs and participant availability.

Job Type: Part Time Non-Exempt

Preferred: Spanish or Somali speaking

Supervisor: Assistant Manager of Enrollment & Matching

Essential Job Functions

Interview and assess diverse families and youth for eligibility for the program. This includes:

• Schedule and conduct in-depth virtual interviews. Some in-person preferred for local candidates.
• Provide a program orientation and overview including family and youth expectations the enrollment process and next steps
• Co-Lead Parent/Guardian Orientation sessions to provide families with essential information about programs policies expectations and available resources fostering strong family engagement and collaboration.
• Champion coaching conversations that uphold our values of belonging opportunity continuous learning and cultural awareness.
• Ensure a high level of proficiency in applying child safety and risk management throughout all aspects of job duties including acting as a mandated reporter
• Gather and review collateral information as needed. This includes speaking with teachers therapists and social workers and administering surveys to assess youth outcomes and meet grant requirements
• Write detailed and comprehensive assessments based on participant interviews including objective observations and recommendations for the right match and additional support needed
• Connect with Spanish speaking families to propose potential volunteer mentors that have been identified by the team.
• Complete all necessary database entries according to agency standards with adherence to confidentiality
• Connect participants with other community resources and referrals as appropriate
• Ongoing check-ins with supervisor for case consultations and caseload review

Contribute to the mission and success of the agency

• Adopt strengths-based perspectives when discussing specific groups or contexts particularly those historically marginalized.
• Handle data from youth families mentors or other constituents with care ensuring secure and private maintenance.
• Stay informed about community needs resources and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Value and respect the unique backgrounds and experiences of individuals creating a welcoming and supportive environment for all within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment fundraising event management and community outreach.

Requirements

While we have identified specific requirements for this role we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply regardless of whether they meet each requirement to the fullest extent.

Education and Experience

• Bachelors degree in social services or related field. Or meet one of the following qualifications:
  • Within 6 months of completing bachelors degree
  • AA degree and 2 years relevant work experience
  • No degree 4 years of relevant work experience

Knowledge Skills and Abilities

• Solid understanding of youth development principles and family dynamics
• Proven ability to handle confidential and sensitive information with discretion
• Skilled in conducting interviews and writing clear comprehensive assessments
• Familiarity with mandated reporting requirements and best practices
• Provides warm responsive support to all participants maintaining professionalism and empathy throughout the enrollment process
• Strong judgment and decision-making abilities; adept at problem-solving
• Effective at managing appointments and documentation with a focus on long-term goals and impact
• Approaches work with cultural humility and an equity lens; aware of systemic barriers affecting youth and families
• Goal-oriented with a commitment to quality accountability and measurable results
• Proficient in Salesforce or similar CRM platforms; recognizes the value of accurate data in driving positive outcomes

Physical Requirements

The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction. The applicant must be able to lift up to 25 pounds (supplies box for facilitation.)

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin Ramsey Anoka and parts of Dakota and Washington counties. Each year we match up to 2600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience lifes opportunities and challenges. Together with our community we want every young person to have a mentor be affirmed in who they are and explore who they want to be.

• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships Belonging Youth-Centered Continuous Learning & Improvement

Justice equity diversity and inclusion (JEDI) are integral to our mission and values at BBBS. We actively incorporate JEDI practices into our daily work to build an organization that recognizes celebrates and honors the diverse backgrounds lives and experiences of all constituents.

Benefits

This role does not include eligibility for health benefits including medical dental and vision coverage.

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to leading with our values. For all positions our hiring process includes a Zoom screen and in-person panel interviews reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color women members of the LGBTQ community veterans and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to the Human Resources team at . At this time we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. To ensure you receive all emails related to your application process please add the domains @ and @ to your email whitelist or approved sender list and regularly check your email spam folder as emails from BBBSTC and/or Paylocity can occasionally be marked as spam. This will help ensure that you dont miss any important communication regarding your application.