Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Benefits
- 401(k)
- 401(k) matching
- Dental Health Vision Insurance
- Life Insurance
- Employee Discount
- Paid Time Off
Pay: From $15 an hour with Monthly Commission Opportunities
Hours: 7:30-4:30 M-Th & 7:30-2 Friday. No weekends!
Prince Corporation is a privately owned company. We are looking for a Customer Service Representative (CSR) to join our family. We are looking for someone to provide outstanding service to the customers via incoming/outgoing phone calls email and faxes. A CSR will assist customers with order entry pricing quotes delivery information product knowledge research problem solving and follow up. CSRs will contact customers to increase sales by upselling/cross-selling providing promotional sales information and promoting Prince Corp. products.
Primary Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Enter and Confirm orders in a timely and accurate manner.
- Works with dispatch to assist the customer with delivery issues
- Works directly with the Field Sales Reps to increase sales
- Utilizes the open order report to contact customer to increase sales
- Enters RGAs and ensures credits for the company and customer are applied properly.
- Follows up with customer on requested information and their order status in a timely manner.
- Be available to be in the phone loop to answer incoming customer calls
- Keeps current on promotional sales item new products etc.
- Builds rapport with customers by providing outstanding customer service
- Identifies customers needs and provides customers with possible solutions.
- Assists team members with the departmental workload and contributes to a team environment.
- Other duties as assigned.
Ideal Candidate:
- Positive and professional customer service skills.
- Attention to Detail!
- Ability to meet deadlines in a timely manner.
- Ability to sell/upsell
- Always have professional and courteous phone skills.
- Ability to work in a high paced and efficient manner.
- Ability to communicate effectively with all members of the company to ensure proper exchange of information.
- Must be able to speak read and write English.
- Must be able to maintain a high level of accuracy.
- Must have excellent organizational skills.
- Must have excellent problem-solving skills.
- Must be able to multi-task with high efficiency.
- Ability to learn product knowledge.
Required Education and Experience
- High School Diploma
- Basic Math Skills
- Excellent interpersonal skills on the phone and in person
- Ability to resolve complex problems
- Strong organizational skills
- Proficient at Microsoft Office programs
Preferred Education and Experience
- 1 year of sales experience preferred
- 1-2 years office/call center experience
Other Duties
Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
