Operations Coordinator
Operations Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Functions
- Welcome and register guests expeditiously provide information to guests as needed obtain identication and credit/check approval as directed by hotel policy verify rate and departure date conrm and modify information required to complete the registration process per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Sell guest rooms food & beverage outlets and seasonal hotel promotions.
- Adhere to policies regarding handling of employees cash bank.
- Reconcile all charges and cash received during shift.
- Promote Rewards Program to guests.
- Process mail messages faxes and packages.
- Be prepared for each daily activity and review any variations with management and staff.
- Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
- Ensure work area cleanliness is maintained at all times.
- Build group blocks in Opera for Our Sales manager.
- Manage and accurately maintain group rooming lists in the hotels reservation system
- Serve as the primary point of contact for group leaders tour operators and DMCs (Destination Management Companies).
- Coordinate all details related to bus tour arrivals and departures including check-in logistics luggage handling and welcome materials.
- Communicate room types rate agreements and cutoff dates with both internal teams and external clients.
- Maintain organized records of group blocks room pick-up reports and billing instructions.
- Assist sales or revenue management teams with forecasting group pickup and attrition.
- Support post-stay billing accuracy and assist in resolving discrepancies related to group charges.
- Maintains clear communication with clients.
- Reply backs to any question from any contract groups or events.
- Create and schedule calendar invites for the F&B staff to prepare for upcoming events.
- On-site event oversight is a core component of this position.
- Gathering feedback and evaluating events success.
- Attend weekly meetings with GM Sales manager and AGM.
- Follow 4 Keys service standards standard operation procedures and safety standards.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Skills and Abilities
- Understand the mission vision and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multi-task efficiently.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- Strong communication follow-up and organizational skills are essential.
- Must have the ability to push pull bend squat and lift on a regular basis.
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and follow-up.
- Be a clear thinker remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team.
- Must be able to understand guests service needs.
- Maintain condentiality of guest information and pertinent hotel data.
Job Qualications/Requirements
Education: High School diploma or GED equivalence required
Experience: Minimum 1 years experience in a similar role; preferred experience as a Front Desk Agent
Additional: Will be required to work exible scheduled shifts based on business needs
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
- Ability to stand for extended periods of time.
- Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation.
- Ability to bend and twist push and pull stoop and kneel.
- Ascend and descend a ladder.
Reasonable Accommodation Statement
To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualied individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualied applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
Required Experience:
IC
Employment Type
Full-Time
