IT Assistant Manager
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Job Description
What are we looking for
An IT Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Knowledge and experience of computer-based programs and the installation of IT equipment
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in similar role in the hotel/leisure/retail sector
- Knowledge of Video Conferencing trussing and rigging
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
An IT Assistant Manager is responsible for overseeing the management and performance of all IT systems and support services to ensure smooth daily operations and deliver an excellent experience for guests members and staff.
What will I be doing
As an IT Assistant Manager you will manage all hotel-related technology infrastructure and user support ensuring reliable and secure IT operations that support both guest satisfaction and internal efficiency. You will also troubleshoot issues and implement solutions to meet operational needs. Specifically you will be responsible for the following tasks:
Oversee the management and performance of all IT systems including hardware software networks and guest-facing technology
Ensure the consistent and reliable operation of internet Wi-Fi property management systems (PMS) point-of-sale (POS) and telephony systems
Provide timely IT support for guests staff and events maintaining high levels of service
Troubleshoot technical issues identify root causes and implement effective solutions
Collaborate with departments such as Front Office Housekeeping Food & Beverage and Conference & Banqueting to support their IT requirements
Maintain data security protocols backup systems and compliance with cybersecurity standards
Ensure proper functioning and integration of front-of-house systems and hotel applications
Participate in relevant training and stay updated on current hospitality technology trends
Ensure compliance with brand standards company policies and IT governance
Assist other departments where necessary and promote a collaborative work environment
Promote sustainable and energy-efficient IT practices within the hotel
Required Experience:
Manager
Employment Type
Full-Time
