Accessibility Senior Coordinator, MICO26 - Olympic & Paralympic Games
Accessibility Senior Coordinator, MICO26 - Olympic & Paralympic Games
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Job Description
The Accessibility Senior Coordinator plays a central role in driving the integration of accessibility and inclusion across all centralized hospitality operations. Reporting to the Director Hospitality Central Services this role ensures that all services environments systems and workforce experiences meet or exceed international accessibility standards with a strong focus on operational readiness stakeholder coordination and Games-time delivery.
The position bridges strategic accessibility objectives with practical delivery ensuring accessible experiences for clients staff volunteers and guests including persons with disabilities and reduced mobility.
Reporting to the Director of Hospitality Central Services the ACS Manager will liaise closely with all functional teams and venues to ensure accurate needs assessment planning timelines access alignment and operational readiness.
Key Responsibilities
- Operational Integration:
Embed accessibility requirements into all central support services including accreditation workforce management guest services transport accommodation and digital tools. - Standard & Compliance Leadership:
Ensure all hospitality systems and environments comply with applicable accessibility legislation and international standards (e.g. IPC ISO WCAG) while promoting best-in-class inclusive practices. - Service Planning & Tools:
Co-develop accessible service protocols checklists and planning tools used by internal functions and external delivery partners across the hospitality program. - Stakeholder Engagement:
Act as the primary interface for accessibility with internal teams client groups Paralympic partners and subject-matter experts incorporating lived experience and practical feedback. - Training & Workforce Awareness:
Support the design and implementation of accessibility training for Games-time staff and volunteers in close coordination with HCS Learning & Development. - Readiness & Quality Control:
Contribute to test events and operational exercises identifying accessibility gaps and proposing sustainable realistic adjustments. Collaborate in site inspections and simulations. - Reporting & Legacy:
Maintain documentation and reporting on accessibility KPIs risks mitigations and outcomes. Contribute to the transfer of knowledge and legacy planning post-Games.
Required Profile
- Bachelors degree in Inclusive Design Social Sciences Architecture Event Operations or related field.
- 4 years of experience in accessibility coordination universal design or inclusive operations ideally in large-scale events or public-facing programs.
- Working knowledge of relevant standards (IPC Accessibility Guide WCAG 2.1 national accessibility legislation).
- Excellent organizational and cross-functional communication skills.
- Experience with operational readiness or multi-stakeholder planning strongly preferred.
- Demonstrated empathy discretion and cultural competence in working with persons with disabilities.
- Professional and/or lived experience with disability considered a valuable asset.
- Fluent in English; Italian or French a strong plus.
Core Competencies
- Inclusion-Driven Decision-Making
- Functional Coordination Across Silos
- Operational Detail Orientation
- Problem Anticipation & Resolution
- Resilience in Fast-Paced Environments
- Human-Centered Design Thinking
What We Offer
- A unique opportunity to contribute to a globally visible Olympic and Paralympic project.
- A mission-driven environment that prioritizes dignity equity and universal access.
- An inclusive workplace culture that values diverse perspectives and lived experience
Required Experience:
Senior IC
Employment Type
Full Time
