Quality and Systems Coordinator
Quality and Systems Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Somerville Community Services
Somerville is a for-purpose community-based organisation that has supported Territorians for over 50 years. We specialise in high-quality disability services that empower people to live the life they choose. As a registered NDIS provider we deliver individualised support across the Northern Territory with a focus on respectful person-centred relationships that promote choice dignity and independence.
About the role
We are looking for a detail-oriented and proactive Quality and Systems Coordinator to support our quality compliance and continuous improvement activities across Somerville. This position is key to ensuring our services remain safe effective and aligned with the NDIS Practice Standards and other compliance requirements. This newly created position reflects our ongoing growth and commitment to strengthening quality and compliance across the organisation.
Reporting to the Manager Quality and Practice this role will coordinate internal audits maintain quality and incident registers and manage document control processes. Youll also support critical organisational systems such as client management medication and incident reporting platforms and coordinate IT assets ensuring teams are equipped with the tools and guidance they need to deliver high-quality consistent services.
What youll be doing
As Quality and Systems Coordinator youll work across the organisation to monitor compliance strengthen systems and support continuous improvement. Youll be responsible for audit scheduling data reporting and version control processes as well as providing technical support and administration across key digital platforms.
Key responsibilities include:
- Coordinating internal audits quality checks and follow-up actions
- Maintaining registers for incidents complaints restrictive practices and continuous improvement
- Supporting external audit preparation and compliance tracking
- Managing document control processes including version control access permissions and review schedules
- Administering core quality and reporting systems including user access troubleshooting and data reporting
- Coordinating the delivery and tracking of IT assets including phones laptops and monitors and liaising with external providers for setup and support
- Supporting analysis and reporting of quality and compliance data
- Providing secretariat support to internal committees and working groups
- Contributing to broader quality risk and improvement activities as required
What youll bring
To succeed in this role youll be highly organised with strong attention to detail and confidence working with systems and processes. Youll understand the importance of audit compliance and structured documentation in delivering high-quality person-centred services.
Youll also bring:
- Proven ability to coordinate internal processes such as audits compliance checks or data reporting
- High-level skills in managing structured documentation including document control and versioning
- Confidence using digital platforms and systems with the ability to support others and troubleshoot issues
- Strong written and verbal communication skills including stakeholder liaison and committee support
- Sound judgment and initiative with a practical approach to problem-solving and follow-through
- A proactive and accountable mindset with a focus on continuous improvement and service quality
- Experience in the disability sector and knowledge of NDIS Practice Standards (desirable)
Youll also need to hold (or have the ability to obtain) a current Ochre Card Criminal History Check NDIS Worker Screening Clearance COVID-19 and Influenza vaccinations evidence of Australian work rights and an NT Drivers Licence.
Please refer to the position description for a full list of essential and desirable criteria.
Why work with us
We offer a supportive and purpose-driven work environment where your skills will help strengthen systems and safeguard quality across Somervilles services. Your work will support real outcomes for people with disability across the NT.
We also offer:
- Five weeks of annual leave
- Salary packaging receive up to $15900 tax-free
- Paid parental leave
- Free onsite car parking
- Regular supervision and a focus on employee well-being
- Access to training and professional development
- Free confidential Employee Assistance Program (EAP)
Here at Somerville youll be heard appreciated and empowered to make a real difference.
How to apply
To apply please submit your resume and a cover letter outlining your experience skills and what makes you a great fit for this role.
If you have any questions about the role please contact us at or on.
Somerville is committed to creating a safe inclusive and respectful workplace. We encourage applications from people of all backgrounds and communities.
Applications will be reviewed and shortlisted as they are received so early applications are encouraged.
Required Experience:
IC
Employment Type
Full-Time
