Special Credits Sr Spec II - SCRA
Special Credits Sr Spec II - SCRA
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Job Description
Are you ready to elevate your career and make a significant impact Join JP Morgan Chase as a Senior Auto Special Collections Specialist where your communication knowledge and negotiation skills will secure the best outcomes for our customers. In our fast-paced call center youll handle each interaction with empathy and respect. This role offers the chance to work independently and collaboratively adhering to regulatory and departmental practices. Experience career growth and mobility in a supportive environment.
As a Senior Auto Special Collections Specialist youll utilize your skills to achieve optimal outcomes for customers. In this dynamic call center youll manage interactions with empathy and respect. The role involves working independently and as part of a team following regulatory and departmental guidelines. Youll have the opportunity to make a meaningful impact while developing professionally.
Job Responsibilities:
- Mitigate loss by contacting customers or locating vehicles to address any risk to our collateral.
- Contact customers and third parties to determine their intent with collateral and collect payments as required.
- Assess the level of risk associated with each account to determine an appropriate course of action.
- Operate in a call center environment handling inbound and outbound calls.
- Collaborate with other internal departments to ensure process flows as required.
- Demonstrate excellent communication negotiation and decision-making skills while engaging with our customers.
- Manage a portfolio of accounts that are 0 to 120 days delinquent or charged off where applicable.
- Utilize skip tracing and collection tools to locate customers and determine intent.
- Communicate effectively and professionally.
- Perform data input and reporting requirements.
- Determine and identify military affiliation.
Required Qualifications Capabilities and Skills:
- High school diploma or GED.
- Strong organization and prioritization skills.
- Excellent communication and listening skills to effectively interact with customers and internal teams.
- Strong attention to detail ensuring accuracy and thoroughness in all tasks.
- Proficiency in Microsoft Word Excel and Outlook applications.
- Analytical and problem-solving skills to address customer inquiries and resolve issues.
Preferred Qualifications Capabilities and Skills:
- Previous auto experience and prior military background are helpful.
- Comfortable in a fast-paced consistently changing environment.
- Basic skip tracing experience is strongly preferred.
- At least 1 year of collection experience is strongly preferred.
- Ability to work overtime as required.
Work Schedule:
Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.
Required Experience:
Senior IC
Employment Type
Full-Time
