Vehicle Services Unit Supervisor
Vehicle Services Unit Supervisor
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$ 54960 - 60588
1 Vacancy
Job Description
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.
The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!Helpful tips for applying:
Description of Job
Within the Division of Motor Vehicles (DMV) The Vehicle Services Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statute and rules and regulations that delineate the vehicle title and registration functions set forth in the Colorado Code of Regulations the International Registration Plan and in accordance with DPPA requirements. This position is primarily an on-site position. Employee may be required on occasion to work from home for brief periods of time. In such instances staff member will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations productivity and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on site.
The Vehicle Services Program (VSP) is seeking aVehicle Services Office Managerto supervise and directVSP including one Administrative Assistant III and nine Administrative Assistant IIs. Ensure that customers coming in for title and registration and International Registration Plan (IRP) transactions are served timely and accurately.
Duties include but are not limited to:
Provide technical knowledge and guidance develop and control methodology provide staff support and problem resolution within the unit.
Provide employees with training manuals and reference material to complete their tasks in the most efficient manner. Determine staffing needs for the VSU and interviews and hires personnel when needed.
Assist employees state agencies counties and the general public with difficult title questions by telephone written correspondence and in person.
Review current motor vehicle statutes and other reference material to ensure rules and regulations are followed.
Review and provide suggested changes to the Colorado Title and Registration Administrative Manual and motor vehicle forms in conjunction with Colorado Revised Statutes rule legislative changes and federal law.
Review and provide suggested changes to improve processes to positively impact customer service.
Monitor workload and shift resources to ensure processing goals are met. Develop monitor and evaluate work standards evaluate employee performance within the established standards. Assign work approve/disapprove leave and train new employees.
Conduct employees performance planning and evaluations resolve personnel issues or initiate corrective actions and make recommendations for disciplinary actions when necessary.
Compile statistical reports by computing performance data and measuring overall workflow within a predetermined specified time frame(s).
Log suspected fraud investigation requests submitted by law enforcement county clerks and the general public. Forward investigation requests to the appropriate investigations unit.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:
G3A5XX OFFICE MANAGER I MINIMUM QUALIFICATIONS:
Experience Only:Four (4) years of relevant experience in a customer facing office and/or general clerical experience
General Clerical work experience is typically performed by office clerks and/or administrative assistants. This includes but is not limited to tasks such as:
Experience providing exceptional customer service in-person or via email online and interfacing with a variety of people from many levels within the organization and community.
Data Entry including: entering information into a program or database (appointments contact information customer records)
Regular daily work responsibilities utilizing equipment and software used in offices (E-Mail Microsoft Office programs (Word Excel PowerPoint) Google Apps etc.)
Regular daily work responsibilities utilizing computer systems scanners printers copiers and other technologies
Typing professional emails letters reports briefings forms memoranda etc.
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position your general clerical experience must be documented on your application. (Part-time experience will be pro-rated.)
OR
Education and Experience:A combination of related education inBusiness Public Administration Political Science Management and/or relevant experience in customer service and/or general clerical experienceequal to four (4) years
Preferred Qualifications:
Experience with vehicle title and registration applications
Experience with the International Registration Plan (IRP)
Experience running a customer facing and cash handling office
Problem solving abilities
Supervisory experience of 5 or more people
Customer focused
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.
As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments: Resume Cover letter (Optional if Manager is requesting them)
List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.
Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.
Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atwithin ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.
For further information on the Board Rules you can refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at InformationEquity Diversity and Inclusion Compliance
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox .
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online submit application to:
If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.
Required Experience:
Manager
Employment Type
Full-Time
