Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our front desk team at Cherokee Casino and Hotel Roland and be the welcoming face of our hotel! As a Front Desk Agent you will be responsible for handling guest reservations processing check-ins and check-outs answering inquiries and providing information about hotel services and local attractions. This role requires excellent communication skills attention to detail and a commitment to delivering outstanding customer service.
Responsibilities
- Record reservations received verbally or in writing and enter them into the hotel computer system.
- Quote rates and room availability according to established procedures.
- Process and cancel reservations following appropriate procedures.
- Answer telephones promptly and route calls or assist callers.
- Provide prompt accurate and efficient check-in check-out and reservation services.
- Inform guests of required information and answer questions about the resort and local area.
- Communicate and coordinate with coworkers supervisors and managers in all departments.
- Process accurate cash and credit card transactions.
- Promote the hotel/casino and its services and facilities.
- Work closely with Housekeeping Group Sales and VIP Services to meet guest needs.
Qualifications
- High School Diploma or GED.
- 1 month of guest service experience.
- Working knowledge of Microsoft Office products.
- Basic written communication and computer skills.
- Ability to handle cash and credit card transactions accurately.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Ability to lift up to 50 lbs. and stand for long periods.
- Availability to work varied shifts including weekends and holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
