Desktop Support Analyst - 12 month FTC
Desktop Support Analyst - 12 month FTC
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Job Description
Overview
12 month FTC
Connecting clients to markets and talent to opportunity
With 4300 employees and over 400000 retail and institutional clients from more than 80 offices spread across five continents were a Fortune-100 Nasdaq-listed provider connecting clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
At StoneX we offer you the opportunity to be part of an institutional-grade financial services network that connects companies organizations and investors to the global markets ecosystem. As a team member youll benefit from our unique blend of digital platforms comprehensive clearing and execution services personalized high-touch support and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight youll have the opportunity to optimize processes and implement game-changing policies.
Responsibilities
Position Purpose: The primary job function will focus on the global support of desktop and laptop systems including break/fix service operating system and application loading application configurations and user settings and desktop administrative duties.
Primary Accountabilities/Responsibilities:
- Work collaboratively across Business IT Operations IT Applications teams to quickly resolve desktop issues set up and maintain desktop configurations and fine tuning and keep desktops current with the latest patches and updates.
- Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize allocate and ensure timely resolution of tickets
- Interface directly with and interview partner teams to define application purpose hardware/application dependencies support standards including testing strategy response requirements and escalation points.
- Follow best practices for desktop support with a focus on continuous improvement
- Performs hardware & software installs desk moves adds and changes as required.
- Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design development and deployment of desktop hardware and desktop applications.
- Collaborate with application project teams by participating in project UAT testing for desktop dependencies
- Work with IT Leadership for continuous improvement of customer satisfaction
Qualifications
To land this role you will need:
- Virtual Desktop Administration
- Windows Desktop Administration (Win7/10)
- Strong customer service and orientation in execution
- Work with the Service Desk Application Support and infrastructure teams as needed for overall incident management
- Evaluate critical systems prioritize workflow and determine solutions
- Excellent verbal written and relationship skills used to interact with a global group of technical and non-technical people.
- Interpret and apply laws regulations and policies
- Read and understand technical manuals
- Work for extended time at keyboard/terminal
- Maintain effective working relationships with supervisor and coworkers
- Work flexible hours including weekends and evenings
- Strong work ethic and emphasis on attention to details.
- Ability to maintain professional demeanor under stress.
- Ability to operate effectively in a team environment with both technical and non-technical team members.
- Ability to manage time effectively and set priorities appropriately in a dynamic time-sensitive environment.
- Must be able to lift squat bend twist in the installation of various desktop equipment up to 50lbs.
What will make you stand out:
- Experience working both independently and in a team oriented collaborative environment is essential
- 2 years of related experience in Desktop Support.
- Experience in Financial Services Industry a plus
- O365 Product Suite
- Microsoft SCCM
- Foundational experience with enterprise directory and directory integration services (AD LDAP ADFS PKI)
- General knowledge of infrastructure security including Windows Unix/Linux desktop and mobile
- ITIL Processes and Procedures
Education/Certification:
- Specific certifications i.e. A Network HP Dell Microsoft and others as required
Working environment:
- 5 days on-site
Required Experience:
IC
Employment Type
Unclear
