Senior IT Project Engineer (9 month contract)
Senior IT Project Engineer (9 month contract)
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Job Description
Oxford Nanopores sequencing platform is the only technology that offers real-time analysis in fully scalable formats from pocket to population scale that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing by anyone anywhere!
Were looking for an IT Project Engineer to help drive technical excellence across multiple concurrent projects with a particular focus on Microsoft Intune and device management.
The details
In this role youll work closely with the team manager and stakeholders to support end-users manage escalations and lead project-based tasks aligned with the IT roadmap. Youll balance BAU responsibilities with hands-on involvement in the planning and execution of technical workstreams across regional and global projects.
You will be providing outstanding support services to end-users as well as supporting the members of the team to ensure they are able to meet the SLAs of the service desk. You will be working closely with the team manager on continuously improving the level of service provided as well as planning and completing project-based tasks that are defined in the projects roadmap. This is a fast-paced environment that requires a self-starter demeanour throughout.
Key responsibilities:
- Deliver technical solutions across multiple IT projects with a focus on device deployment and endpoint management via Intune.
- Own escalated issues from the service desk and see them through to resolution.
- Implement and support system upgrades SaaS migrations and software rollouts as part of broader project initiatives.
- Conduct root cause analysis documenting and sharing findings to support team learning and service improvement.
- Work alongside project managers to ensure delivery milestones are met and stakeholders are kept informed.
- Maintain up-to-date expertise in core technologies through self-driven learning and collaboration.
What were looking for:
- Proven experience delivering multiple IT projects in a hands-on capacity particularly involving Microsoft Intune device management and software deployment at scale.
- Strong working knowledge of Windows and macOS operating systems.
- Scripting capability with PowerShell to support automation and repeatable tasks.
- Experience managing identity and authentication platforms.
- Skilled in systems analysis and diagnosing complex desktop and infrastructure issues.
- Experience administering Office 365 in a cloud-native environment.
- Solid understanding of network protocols including DNS DHCP and TCP/IP.
- Excellent communication skills with the ability to engage technical and non-technical audiences.
- A proactive organised and self-motivated approach to balancing support and project delivery.
Desirable:
- Office 365 certification.
- Experience supporting cloud-hosted SaaS platforms in a project context.
- Experience supporting Linux
- Knowledge of ITIL practices (ITIL Foundation desirable).
- Familiarity with ITSM platforms such as ServiceNow.
- Server administration experience including Azure AD DNS DHCP Certificate Authority and Radius.
- Previous experience mentoring junior team members or acting as a technical lead on project tasks.
This role will suit a motivated self-starter who is eager to learn and share knowledge and who wants to work in a fast paced high-tech organisation where there is an opportunity to support a global business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.
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Required Experience:
Senior IC
Employment Type
Full-Time
