Customer Service Officer
Customer Service Officer
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Job Description
Job Description:
We are seeking a reliable and motivated Customer Service Officer to join our growing team in Raleigh NC. This role involves assisting clients and candidates with inquiries providing support throughout the recruitment process and maintaining a positive company image by delivering outstanding customer service.
Responsibilities:
Respond to client and candidate inquiries via phone email and in-person
Resolve complaints and provide appropriate solutions promptly
Maintain accurate records of customer interactions and transactions
Coordinate with internal departments to ensure consistent service delivery
Assist in scheduling appointments and interviews
Uphold the companys commitment to professionalism and client care
Follow up with customers to ensure satisfaction and problem resolution
Qualifications :
Qualifications:
High school diploma or equivalent required; associate or bachelors degree preferred
Proven experience in customer service or administrative roles
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient with Microsoft Office and customer management systems
Ability to manage multiple tasks and work under pressure
Professional demeanor and positive attitude
Additional Information :
Benefits:
Competitive annual salary ($40000 $50000)
Opportunities for career growth and professional development
Supportive and collaborative work environment
Comprehensive training and onboarding
Paid time off and holidays
Health dental and vision insurance options
Retirement savings plan
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
