Manager – Preview Operations Training

Position Overview:  

Manager Preview Operations Training serves a dual function within Anantara Vacation Clubcombining the responsibilities of a results-driven sales professional with those of an engaging and knowledgeable trainer. In this hybrid role the individual is responsible for converting tour guests into Club Points Owners through high-impact Preview Presentations while also designing and delivering effective training programs for New Vacation Consultant

This hybrid position requires exceptional communication skills deep product knowledge and a passion for mentoring and motivating others. The incumbent will conduct Preview Presentations to guests and also train coach and support new Vacation Consultants to enhance individual and team performance. This position must also be willing and able to taskforce to different locations as needed to support sales operations as a Vacation Consultant.

Key Responsibilities:

• Achieve the required revenue targets effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately including:
• Be an active and punctual participant in all presentations and trainings
  • Keep presentations and any other materials current
  • Continue to develop and improve Club Presentation skills through self-assessment practice and feedback provided by others.
  • Prepare for daily appointments as necessary
  • Follow and adhere to AVC best practices when presenting to guests
  • Build rapport and establish trust with guests throughout the entire presentation process
  • Discover guests needs through strategic questions and discussions to customise the Club Presentation
  • Explain the features advantages and benefits of becoming a Club Points Owner
  • Suggest the appropriate Club Points Ownership Tier that would suit the guests specific vacation needs currently and in the future and
  • Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership such as servicing issues construction work financing maintenance repairs and appraisals.
• Treat all guests whether they purchase or not with the utmost respect and courtesy to ensure the highest levels of customer satisfaction.
• Always ensure that you represent the company in an ethical moral and professional manner ensuring that the company and its associated brands are not compromised.
• Support the companys marketing strategies.
• Adhere to the New Owner quality assurance and follow-up procedures as determined by your direct report.
• Respect and interact with your colleagues to maintain a one team ethos.
• Demonstrate a full understanding of AVCs culture and processes.
• Assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events (e.g. news sports music culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned which may include business travel.
• Design and implement targeted training programs for New Vacation Consultants.
• Deliver engaging training sessions in Thai and English
• Train on product knowledge sales techniques presentation delivery customer service and AVC philosophy.
• Continuously update training materials in line with product legal and policy changes.
• Provide ongoing coaching and support to reinforce learning and improve individual performance.
• Collaborate with leaders to identify skill gaps and tailor training accordingly.

Key Performance Indicators:

• Achieve all revenue targets established as part of defined goals.
• Attain high internal and external customer satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming personal hygiene dress code and punctuality.
• Perform as an active and engaged team member. 

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Qualifications :

Required Skills and Attributes:

To perform this job successfully you must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:

• Positive and enthusiastic attitude.
• Proven work experience as a sales trainer or similar role preferably in the hospitality or vacation ownership industry.
• Fluency in Thai and English
• Strong understanding of training techniques methodologies and processes.
• Excellent presentation communication and computer skills.
• Well-organised with a high level of attention to detail and ability to communicate effectively with other departments.
• Excellent verbal and non-verbal communication and listening skills.
• Ability to work independently as well as being an active team player.
• Ability to multi-task.
• Problem-solving and negotiating abilities.
• Team player with a strong work ethic flexibility and a supportive nature.
• Ability to motivate and inspire others fostering a positive and productive learning environment.
• Must be willing to work weekends or holidays if the need arises.
• Willingness to travel domestically and internationally as needed

Education and/or Experience:

• Minimum one years experience in vacation ownership or timeshare sectors and/or two years experience in direct sales.
• Tertiary or university is education desirable though not essential.
• Excellent proficiency in Thai and English both written and spoken; proficiency in other languages is an advantage.
• Minimum of two (2) years  of work experience.
• Strong working knowledge of vacation club sales and/or the timeshare industry is preferred.

Remote Work :

No

Employment Type :

Full-time