Associate, Acceptance Solutions Sales Executive
Associate, Acceptance Solutions Sales Executive
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Job Description
We are looking for a dedicated and customer obsessed Associate Account Manager to join our team. Your responsibilities will include supporting strong long-lasting client relationships cross-collaboration with our internal support teams to resolve inquiries on behalf of our clients and driving opportunities to activate grow and retain revenue.
Key Responsibilities :
- Handle a high volume of inbound emails and phone calls. Evaluate the nature of the inquiry and determine the appropriate response and course of action
- Collaborate with the multiple internal teams including Billing Implementations Technical Support Risk Operations and Sales Operations
- Serve as an escalation point both internally within the team and with our clients.
- Facilitate the resolution of issues connecting clients with the right resources for assistance.
- Collaborate with Specialized Sellers on portfolio retention and growth strategies
- This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
Minimum of 6 months of work experience or a Bachelors Degree
6 months -2 years of account management/customer facing/sales equivalent type role
Demonstrated ability to deal effectively with customers and strong telephone and written and presentation skills
Experience using Microsoft Tools (Outlook Word Excel PPT)
Experience based Issue Resolution skills that facilitate dialogue across multiple contacts
Preferred Qualifications:
2 or more years of work experience
Strong organization and time management skills comfortable multi-tasking
Ability to deal with customers in a manner that shows sensitivity and tact.
Demonstrated knowledge of the payment industry including issuing acquiring transaction processing eCommerce Card Present Card Not Present and ACH processing preferred but not required
Experience working with systems such as Tableau and Microsoft Dynamics
Knowledge of referral and reseller partner models
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 79900 to 97000 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
