We are currently looking to fill a key role in our General TradeDesk Department. In this dynamic position you will be primarily responsible for leading a team of import and export professionals in exceeding our clients expectations. The primary focus will be on the below tasks.
- Supervise support and ensure compliance with Tradewin/Client SOPs and regulatory standards
- Ensure we are meeting clients expectations and Service Level Agreements (SLAs).
- Maintain effective staffing including participation in hiring activities
- Build and maintain strong relationships with clients and other stakeholders
- Monitor metrics and reporting develop solutions to ensure compliance
- Drive process efficiency and improvement
- Develop train mentor and conduct employee performance reviews and personnel development plans
- Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
- Actively develop business for department through active involvement in sales and retention process and close coordination with Senior Manager Director or Principal
Work closely with the Senior Manager and support where needed
Qualifications :
- 10 years of Import Brokerage/Compliance Experience
- 3 years supervisory experience
- Working knowledge of the HTS Classification
- Licensed Customs Broker
- Excellent customer service skills including written and verbal communication
- Superior organizational skills ability to prioritize and manage multiple tasks
- Analytical and problem-solving skills
- Strong emotional resilience and positive solution focused mindset
- Proficiency with Microsoft Office CRM software experience a plus
- Bachelors degree or equivalent work experience
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Full-time