IT Specialist
IT Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About Campus
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed but outcomes havent. Traditional college hasnt kept up with the aspirations of todays studentsand they cant afford to wait.
At Campus weve built a two-year accredited college where students learn from top professors at universities like Princeton Stanford and Howard in live online classes. Our students graduate with in-demand business and AI skillsready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Companys Most Innovative Companies of 2024.
Were backed by an exceptional investor team that believes deeply in our vision for the future of education including General Catalyst Founders Fund Bloomberg Beta 8VC Rethink Education Sam Altman Jason Citron Shaquille ONeal and others.
The world has changed. Higher ed needs to catch up and were leading the way - come join us!
About the team
The IT team at Campus plays a critical dual role providing responsive hands-on support to both our students and faculty as well as to our internal corporate staff. As one of the most visible and relied-upon teams in the organization we pride ourselves on being approachable solutions-oriented and committed to delivering an exceptional support experience. We understand that technical issues can be frustrating and we approach every challenge with patience empathy and persistence. If theres a problem we dont rest until its solved.
About the role
We are seeking an IT Specialist to support students and faculty with technical issues in a fast-paced environment. You will be the go-to person for troubleshooting devices such as chromebooks hotspots and iPhones while also managing Google Workspace accounts.
Youre excited about this opportunity because you will
- Respond quickly and accurately to student and faculty tickets and phone calls
- Serve as a knowledgeable and approachable resource for technical issues
- Help students troubleshoot devices such as Chromebooks hotspots and iPhones
- Support Google Workspace management for students including name changes and password resets
- Order and manage replacement tech for students as needed
- Be a cross-functional partner with Admissions Student Success IT and Onboarding teams
Were excited about you because
- You have experience with Google Workspace
- Youre familiar with Chrome OS particularly in an educational environment
- Youve worked with Zendesk or a similar ticketing system
- You are patient and supportive especially when troubleshooting with students or faculty
- You are a natural problem solver who values accuracy and enjoys finding solutions
- You are punctual and reliable with your time and commitments
- Required: At least 2 years of relevant experience
What youll get:
- A compensation package that includes a base salary ($55000 - $60000) equity grant
- Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary is localized according to employee work location.
- Medical Insurance free Dental and Vision Insurance
- 401(k) match
- Fertility benefits via Carrot
- Flexible working hours & a hybrid work schedule (Mon & Fri remote Tues-Thurs in-office)
- Take what you need PTO paid holidays
- In-office lunches for our Atlanta office
- Social events - happy hours birthday celebrations holiday parties & more!
- Opportunity to make an impact youll be an integral player in bringing our vision to life
Where were located: Buckhead ATL
At this time we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.
Required Experience:
Unclear Seniority
Employment Type
Full Time
